Westlake: Internal Sales Administrator

About the Role

We are seeking a highly skilled Internal Sales Administrator to join our team at Westlake, where you will play a crucial role in driving business growth and delivering exceptional customer service. As an Internal Sales Administrator, you will be responsible for managing the customer quotation process, providing administrative support to sales teams, and contributing to the development of strategies to enhance customer service and increase sales.

Key Responsibilities

• Administration and management of the customer quotation process
• High-quality service through accurate and on-time delivery of customer quotes to achieve increased revenue
• Administrative onboarding and data management of customers
• Provide admin support to business development teams and internal sales staff in their absence
• Coordinate special projects
• Contribute to the development and implementation of strategies to enhance customer service, increase sales, and efficiency
• Check RFQs and clarify queries with customers before actioning with Technical and Procurement Departments
• Collaborate and coordinate the quoting process with all internal stakeholders
• Quality check quotes for completeness, accuracy, and professionalism
• Follow-up outstanding quotes with responsible sales team members to conclusion
• Complete/distribute relevant customer and supplier onboarding documentation and NDAs
• Assist with forecasting and stock management as directed
• Primary point of contact for sales, customer enquiries, and requests if internal staff absent
• Resolve sales-related issues and provide real-time customer support
• Handle all inbound leads and website enquiries and qualify sales leads
• Coordinate internal stakeholders to achieve project outcomes for due dates
• Manage potential project bottlenecks and identify cost savings in work processes

Requirements

• Grade 12 supported by a sales support or administrative qualification/certification
• 3 years in a similar role
• Good commercial acumen, administrative, and organisational skills
• Excellent written and spoken skills in English
• Advanced skills in MS Office suite with average typing speed and high accuracy
• Proven skills in data research and analytics
• Competence in Adobe software and familiarity with privacy legislation (POPI) would be advantageous

Qualifications

• Formal education/certifications not specified