Job Description
About the Role
We are seeking a highly skilled Internal Sales Administrator to join our team at Westlake, responsible for providing exceptional customer service and administrative support to drive business growth and revenue. The ideal candidate will possess excellent commercial acumen, strong administrative and organisational skills, and a proven track record of delivering high-quality results in a fast-paced sales environment.
Key Responsibilities
- Administration and management of the customer quotation process
- High quality service through accurate and on-time delivery of customer quotes to achieve increased revenue through sales
- Administrative onboarding and data management of customers
- Provide admin support to business development teams & internal sales support in the absence of internal sales staff
- Coordinate special projects
- Contribute to the development and implementation of strategies to enhance customer service, increase sales & efficiency and the overall profitability of the business
- Check RFQs clarifying any queries with customer before actioning with Technical and Procurement Departments
- Collaborate and coordinate the quoting process with all internal stakeholders
- Quality check quotes for completeness, accuracy, and professionalism
- Follow-up outstanding quotes with responsible sales team members to conclusion
- Complete/distribute relevant customer & supplier onboarding documentation and NDAs
- Complete the National Quote Sheet
- Assist with forecasting and stock management as directed
- Primary point of contact for sales, customer enquiries & requests if internal staff absent
- Resolve sales-related issues and provide real-time customer support
- Handle all inbound leads and website enquiries and qualify sales leads
- Coordinate internal stakeholders to achieve project outcomes for due dates
- Manage potential project bottlenecks & identify cost savings in work processes
Requirements
- Grade 12 supported by a sales support or administrative qualification/certification
- 3 years in a similar role
- Good commercial acumen, administrative and organisational skills
- Excellent written and spoken skills in English
- Advanced skills in MS Office suite with average typing speed with high accuracy
- Proven skills in data research and analytics
- Competence in Adobe software and familiarity with privacy legislation (POPI) would be advantageous
Qualifications
- Formal education/certifications (Bachelor’s, LLB, Matric, etc.) not specified
Salary & Benefits
- R negotiable dependent on experience
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in Cape Town City Centre
The admin, clerical, and secretarial sector plays a vital role in the Cape Town City Centre job market, typically employing individuals to provide administrative support to various industries. Generally, these roles are common in sectors such as finance, technology, and manufacturing, where efficient organisational skills are essential. Often, these positions require adaptability and a strong work ethic.
Typically, salaries for admin, clerical, and secretarial roles in Cape Town City Centre vary widely depending on factors like experience, company size, and industry sector. Broadly speaking, entry-level positions often fall within the R25 000 to R35 000 per annum range, while more senior roles may command salaries between R40 000 and R70 000 per annum. However, it’s essential to note that actual salaries can differ significantly based on individual circumstances.
Common skills for admin, clerical, and secretarial roles in Cape Town City Centre include proficiency in Microsoft Office software, strong communication and interpersonal skills, attention to detail, organisational abilities, time management, and basic computer programming skills. These skills are often essential for performing tasks such as data entry, record-keeping, and customer service.
The admin, clerical, and secretarial sector is also common in the financial services sector, technology industry, manufacturing sector, and other industries that require administrative support. In these sectors, individuals with strong organisational and communication skills are in high demand.
Career development opportunities for individuals in admin, clerical, and secretarial roles in Cape Town City Centre often involve progression to senior administrative positions or transition into related fields like human resources, project management, or business administration. With experience and additional training, individuals can also explore career paths in areas like business analysis or data analysis.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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