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Yzerfontein: Accomodation Manager/Front Of House posted by Hire Resolve

Accomodation Manager/Front Of House

Posted on 2025-04-11

Employer Hire Resolve
Salary 0
Category Logistics
Location Western Cape  /  Yzerfontein

Job Summary

Hire Resolve`s client is looking for a highly organized and customer-focused Front of House Manager/Receptionist to oversee front desk operations and ensure an exceptional guest experience. This role is located in Yzerfontein, Western Cape. This role requires excellent communication skills, strong leadership abilities, and a passion for hospitality. The ideal candidate will be responsible for ensuring guests have a seamless experience from inquiry to check-out.

Responsibilities:

  • Oversee front desk operations, ensuring efficiency and excellent customer service.

  • Supervise the cleanliness and maintenance of guest rooms, common areas, and facilities.

  • Implement and maintain front office policies and procedures.

  • Manage guest reservations, check-ins, and check-outs efficiently.

  • Address guest inquiries, complaints, and requests in a professional manner.

  • Maintain accurate records of guest information and financial transactions.

  • Prepare daily reports and analyze data to identify trends and areas for improvement.

  • Manage inventory of office and guest supplies, placing orders as necessary.

  • Ensure the front desk area is always clean, organized, and welcoming.

  • Train, coach, and motivate housekeeping and front office staff to uphold service standards.

Requirements:

  • Proven experience in a front office, hospitality, or customer service role.

  • Excellent communication and interpersonal skills, both written and verbal.

  • Strong leadership and problem-solving abilities.

  • Ability to manage multiple assignments and deadlines with effective prioritization.

  • Proficiency in Microsoft Office and property management systems (NightsBridge experience is a plus).

  • Positive attitude, strong work ethic, and adaptability.

  • High attention to detail and ability to maintain confidentiality.

  • Flexibility to work weekends, holidays, and non-traditional hours as required.

Contact Hire Resolve for your next career-changing move.

Posted in Jobs in Western Cape, Jobs in Yzerfontein

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