Accomodation Manager/Front Of House
Posted on 2025-04-11
Employer | Hire Resolve |
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Salary | 0 |
Category | Logistics |
Location | Western Cape / Yzerfontein |
Job Summary
Hire Resolve`s client is looking for a highly organized and customer-focused Front of House Manager/Receptionist to oversee front desk operations and ensure an exceptional guest experience. This role is located in Yzerfontein, Western Cape. This role requires excellent communication skills, strong leadership abilities, and a passion for hospitality. The ideal candidate will be responsible for ensuring guests have a seamless experience from inquiry to check-out.
Responsibilities:
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Oversee front desk operations, ensuring efficiency and excellent customer service.
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Supervise the cleanliness and maintenance of guest rooms, common areas, and facilities.
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Implement and maintain front office policies and procedures.
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Manage guest reservations, check-ins, and check-outs efficiently.
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Address guest inquiries, complaints, and requests in a professional manner.
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Maintain accurate records of guest information and financial transactions.
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Prepare daily reports and analyze data to identify trends and areas for improvement.
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Manage inventory of office and guest supplies, placing orders as necessary.
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Ensure the front desk area is always clean, organized, and welcoming.
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Train, coach, and motivate housekeeping and front office staff to uphold service standards.
Requirements:
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Proven experience in a front office, hospitality, or customer service role.
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Excellent communication and interpersonal skills, both written and verbal.
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Strong leadership and problem-solving abilities.
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Ability to manage multiple assignments and deadlines with effective prioritization.
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Proficiency in Microsoft Office and property management systems (NightsBridge experience is a plus).
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Positive attitude, strong work ethic, and adaptability.
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High attention to detail and ability to maintain confidentiality.
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Flexibility to work weekends, holidays, and non-traditional hours as required.
Contact Hire Resolve for your next career-changing move.
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Salary:
negotiable.
- Our client is offering a highly competitive salary for this role based on experience.
- Apply for this role today, contact Rachel van Dyk at Hire Resolve or on LinkedIn
- You can also visit the Hire Resolve website:
Click Go Apply to apply online!
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