Job Description:

An exclusive 5-star safari lodge is seeking an experienced and passionate Lodge Manager to oversee the daily operations of a luxury bush property. The role requires a dynamic, hands-on individual who thrives in a remote environment, is committed to delivering exceptional guest experiences, and can effectively lead a diverse on-site team. The ideal candidate will have a solid background in lodge operations, staff management, and high-end hospitality service standards.

Key Responsibilities:

• Manage all aspects of daily lodge operations, ensuring smooth and efficient running across all departments.

• Lead and mentor department heads and staff including housekeeping, food & beverage, guiding, maintenance, and administration.

• Ensure consistently high levels of guest satisfaction and service delivery.

• Address and resolve guest queries, feedback, and special requests with professionalism and care.

• Oversee budgeting, financial controls, procurement, stock management, and monthly reporting.

• Maintain effective communication and coordination with head office and third-party suppliers.

• Uphold health, safety, and compliance standards in line with company policies and legal regulations.

• Foster a positive team culture and support ongoing staff development and motivation.

Requirements:

• Minimum of 35 years experience in a senior lodge or hotel management role.

• Strong leadership and interpersonal skills with a hands-on management style.

• Proven ability to manage multi-disciplinary teams in a remote, live-in environment.

• Excellent organizational, communication, and problem-solving abilities.

• Hospitality management qualification or equivalent experience (preferred).

• Proficiency in lodge management and reservation systems (e.g., Panstrat, RoomRaccoon, or similar).

• Passion for nature, conservation, and the luxury safari experience.

• Ability to work under pressure and adapt to the challenges of a bush-based setting.

Benefits:

• Live-in accommodation provided.

• All meals provided while on duty.

• Competitive salary, dependent on experience.

• Structured work cycle of 21 days on / 7 days off.

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