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Cape Town City Centre: Call Centre Collections Team Leader

Call Centre Collections Team Leader

Posted on 2025-01-27

Job Summary

Key

Responsibilities:

Manage and assist with collection projects Implement appropriate collection strategies and campaigns Load campaigns; send emails/sms’s, monitor productivity and provide daily stats Conduct call audits and provide coaching Conduct High Risk calls/queries and escalating to the relevant departments Compile, analyze and submit reports to Management Manage and maintain payments on various systems Manage and maintain Collection systems Manage the collection staff Monitor staff time keeping and absenteeism etc. Monitor Agent: – Productivity, Collections, talk time and debit orders Manage poor performance Competencies: Must be knowledgeable in collections campaign management in terms of predictive and manual dial Behavioural Requirements : Communication and written skills Leadership Problem Solving Analytical Thinking Conflict Management Strategic Thinking Time Management Key

Requirements:

Grade 12 Debt recovery qualification will be an advantage Must be knowledgeable of managements and dialer capability Must have at least 2-3 years Supervisory / Team Leader experience in collections Experienced in various payment channels Be able to work under pressure Computer literate – sound excel knowledge will be an advantage Knowledge of Excalibur and CAS will be an advantage Fluent in the English and Afrikaans language

Call Centre Collections Team Leader position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2025-01-27 in the Accounting Finance category

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