Menu Close

Johannesburg: Team Leader: Psspf Claims posted by Salt Employee Benefits

Team Leader: Psspf Claims

Posted on 2025-02-05

Job Summary

PURPOSE OF THE ROLE

The Claims Team Leader is responsible for the overall management of the claims team. The duties include, managing, planning, monitoring and reporting. The Claims Team Leader reports to the Manager: PSSPF Claims.

AREAS OF RESPONSIBILITIES/ KEY ACTIVITIES

  • Coordinate and monitor all claim related activities, which include the complete claim processing cycle of all claims, all claim related enquiries or complaints.
  • Ensure all claims are quality assured and processed according to the rules, policies, legislation, administration procedures / processes and the service level agreements applicable to the Fund.
  • Identify, develop, enhance, document and make proposals to implement policies, procedures and processes that are relevant to the claims team.
  • Investigate, analyze and monitor escalations and complaints. Report trends and obtain approval from reporting manager for solutions to implement preventative measures.
  • Support a positive and responsive climate for client enquiry resolution, respond to all complaints and enquiries, and submit response to the complainant / Compliance Team within the service level agreement. Follow through and ensure feedback is provided until resolved.
  • Ensure communication, whether internal or external is dealt with professionally and within the service level agreement.
  • Implement audit findings and recommendations.
  • Assist in selecting, appointing and assigning team members.
  • Provide input to job descriptions for team members within the claims team.
  • Train, mentor and coach team members.
  • Set and agree performance areas with staff and manage employee performance to ensure production standards are met in terms of quantity and quality.
  • Delegate work to team members.
  • Co-ordinate team`s leave.
  • Report any irregularities to the reporting manager.
  • Responsible for quality assessing (checking and releasing / audit confirm) of claims.
  • Authorise payment of claims.
  • Accept accountability and take responsibility for tasks done by reporting staff.
  • Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.
  • Any other duties as determined by the business needs and to participate in all organizational events as required.

RELATIONSHIP MANAGEMENT

  • Build and maintain relationships at all levels with reporting staff, all stakeholders and internal departments to enhance organizational effectiveness and efficiency.
  • Use your best endeavors to properly conduct, improve, extend, develop, promote, protect and preserve the business interests, reputation and goodwill of the company.

REPORTING

  • Compile and provide accurate reports to the reporting manager, in the required format by the agreed deadlines, to keep management abreast of progress, delays and or backlogs

QUALIFICATIONS

  • Matric with math`s.
  • FICA awareness, POPI & TCF training.
  • Good command of English both verbal and written.

ESSENTIAL KNOWLEDGE, SKILLS AND EXPERIENCE

  • 5 – 6 years experience in the employee benefits / retirement fund industry of which at least 2 years practical experience in a leadership role (if external).
  • Good interpersonal skills.
  • Planning/Organizing: prioritize, work efficiently and productively and manage your time well.
  • Problem Solving: ability to take a logical and analytical approach to solving problems and resolving issues.
  • Adaptability/Flexibility: ability to manage reporting staff and multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.
  • Good verbal and written communication skills.
  • Reliability.
  • Responsibility.
  • Ability to work under pressure.
  • Good knowledge of Microsoft Outlook, Word, Excel and Power point.
View Job  Midrand: Credit Risk And Data Project Lead posted by Profession Hub

ADDITIONAL

  • Self-starter
  • Innovative thinking
  • High ethics
  • Needs to appreciate the importance of filing and reports
  • Detailed orientated

Team Leader: Psspf Claims position available in Gauteng, Johannesburg. This job position was posted by Salt Employee Benefits. The job has been posted as a char8000 ad on 2025-02-05 at 13:32:20 in the Administration Pa Secretary category

Click Go Apply to apply online!


You might also like these jobs in the same area.

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Somerset West: Finance Team Leader posted by Thesl (Pty) Ltd.

The Finance Team Leader will support the Financial Manager in overseeing all financial transactions including co-ordinating the finance team in their daily tasks. The ideal candidate will ensure the accurate and timely accounting of financial transactions


View Job
Finance Team Leader

Durban Central: Debt Collection Team Leader – Urgently Needed posted by IDC Durban

Drive overall performance and manage International Insurance voice processes.Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines.Produce reports to gauge process perfo


View Job
Debt Collection Team Leader – Urgently Needed

Johannesburg: Operating Manager – Leadership Team

Minimum requirements for the role: A bachelors degree in business, Finance, or a related field is essential for this role . Previous (5) experience working in a senior commercial or operational role. Must have a strong understanding of pricing strategies,


View Job
Operating Manager – Leadership Team

Port Elizabeth: Facilities Team Leader

Key Responsibilities Repairs Diagnose the root cause of failures and execute timely repairs to minimize disruptions. Perform carpentry, building, roofing, and facilities repairs to restore equipment and infrastructure to optimal functioning. Ensure that al


View Job
Facilities Team Leader

Centurion: Chief Operating Officer – Executive Leadership Team

Minimum requirements for the role: A bachelors degree in business, Finance, or a related field is essential for this role (A Masters degree is preferred). Previous (5) experience working in a senior commercial or operational role, with a proven track recor


View Job
Chief Operating Officer – Executive Leadership Team

Johannesburg: Pam 420266 – Sales Team Leader (Credit Life Products) – Bryanston

Employer Description Our client is a Financial Services company Job Description Our client is seeking a suitable qualified candidate with strong sales experience and a proven track record to join their team. Your duties will encompass: Manage and overseein

View Job  Gauteng: Mechanical Draughtsman | Process Engineer posted by GAP Consulting

View Job
Pam 420266 – Sales Team Leader (Credit Life Products) – Bryanston

Johannesburg: Qa/Qc Team Leader (Olifantsfontein, Gauteng)

Qualifications and Skills Required: National diploma in Food Technology 2-3 years experience Excellent written and verbal communication skills. Proficiency in computer use at an intermediate level. Strong report writing capabilities. Collaborative team pla


View Job
Qa/Qc Team Leader (Olifantsfontein, Gauteng)

Jet Park: Workshop Operations & Team Leader – Industrial Machinery – Jet Park

Workshop Operations & Team Leader Industrial Machinery Jet Park A supplier of industrial machinery requires an experienced Workshop Operations and Team Leader in the aftermarket division Job purpose: Manage, motivate and develop the service team members in


View Job
Workshop Operations & Team Leader – Industrial Machinery – Jet Park

Port Elizabeth: Technical Team Leader

Team Leadership and Management Server Infrastructure Management Technical Expertise and Support Project Management Minimum requirements: Hold a university degree or diploma. MCSA/MCSE Some form of related training to the experience fields listed above Have


View Job
Technical Team Leader

Ermelo: Automotive Commercial Workshop Team Leader

Our client is looking for a experienced Workshop Team Leader with Commercial Vehicle experience. The main focus of the job will be the successful management of the workshop productive team. Responsibilities: Manage daily workflow in the commercial vehicle


View Job
Automotive Commercial Workshop Team Leader

Paarl: Team Leader

REQUIREMENTS: Matric Drivers License Proven experience in a supervisory role would be beneficial Strong leadership, organizational, and interpersonal skills. Attention to detail and a commitment to delivering exceptional service. Proficiency in managing an


View Job
Team Leader

Johannesburg: Sales Team Leader

Qualifications: Matric Skills: Advanced Excel Job description: Encouraging applications and providing support for query resolution for consultants Coaching and mentoring sales consultants Assisting consultants with deal structuring Contributing marketing i


View Job
Sales Team Leader

Germiston: Sales & Service Centre Team Leader (Call Centre)

AUTOMOTIVE AND TYRE INDUSTRY Matric certificate Tyre Industry experience of 12 months essential Quality Assurance experience in a Sales & Service Centre environment of 12 months essential Intermediate Microsoft Office skills Fully competent on the below sy


View Job
Sales & Service Centre Team Leader (Call Centre)

Cape Town City Centre: Call Centre Collections Team Leader

Key Responsibilities: Manage and assist with collection projects Implement appropriate collection strategies and campaigns Load campaigns; send emails/sms’s, monitor productivity and provide daily stats Conduct call audits and provide coaching Conduct High


View Job
Call Centre Collections Team Leader

Africa: Travel Team Leader posted by Executive Placings

Leading Destination Management Company is looking for a Team Leader to support the management of a team of Destination Specialists. Lead the team to operationalize agent requests seamlessly and continuously improve service standards. Successfully quote and


View Job
Travel Team Leader

Cape Town City Centre: Reservations Teams Leader

An experienced Reservations Team leader is sought for this group of hotels and lodges, to assist in managing the day-to-day running of the Reservations department. The position would suit a well-rounded and reliable individual who enjoys working in a fast-

View Job  Pretoria East: Sous Chef - Urgently Needed posted by CP Personnel

View Job
Reservations Teams Leader

Port Elizabeth: Software Development – Team Leader

Our client, a leading provider of supply chain technology and consulting solutions to emerging markets across the globe is seeking experienced team leaders with a passion for building innovative and meaningful software, as well as guiding and mentoring the


View Job
Software Development – Team Leader

Durban: Digital Marketing Team Leader, Port Shepstone

Applicants are required to meet the following criteria: Grade 12 wit at least 5 years working & management experience Digital marketing qualification / experience essential Strong analytical and project management skills Strong numerical and excel skills H


View Job
Digital Marketing Team Leader, Port Shepstone

Johannesburg: Dutch Speaking Team Leader – Remote

Dutch speaking Team Leader - remote Job description: As a team leader at our client you will be responsible for managing and developing a remote working team within the sales department. You will work closely with the Service Delivery Manager in Europe and


View Job
Dutch Speaking Team Leader – Remote

Standerton: Fabrication Team Leader

The Fabrication Team Leader will be responsible for planning, supervising, and executing all fabrication activities at all the company`s sites. This role involves leading a team of skilled fabricators, ensuring high standards of quality and safety, and sup


View Job
Fabrication Team Leader

Johannesburg: Team Leader: Customer Service

Requirements: Must have at least 2 years Team Leader/ Supervisor experience in a Bank Call Centre Matric and a relevant tertiary qualification preferably with a leadership component Must be available to work from the office on rotational shifts through wee


View Job
Team Leader

George: Team Leader: Hotel Maintenance

Fancourt, South Africas premier golfing, leisure and lifestyle destination, is situated in George in the heart of the Garden Route. Our Maintenance Department is offering an exciting opportunity for an experienced Team Leader to join the team. We are looki


View Job
Team Leader

Johannesburg: Recruitment Consultant Team Leader

We are looking for a dynamic and energetic recruitment consultant for our team. Duties: Sourcing and selection of appropriate candidates for vacancies, conducting screening interviews, Typing of CV`s, placing adverts and managing social media adverts, doin


View Job
Recruitment Consultant Team Leader

Kwazulu-Natal: Advisor Liaison Consultant – Team Leader

Overview: Our client is seeking a Advisor Liaison Consultant – Team Leader who will be responsible for the servicing of the Financial Advisor Officer`s with any matter relating to our clients products, processes, transactions, web as well as general querie


View Job
Advisor Liaison Consultant – Team Leader

Hermanus: Team Leader

Role: Team Leader Location: Hermanus, Overberg, Western Cape Salary: Competitive What Youll Do: Lead a team of three skilled labourers, ensuring high-quality waterproofing work. Work alongside your team, setting the standard for excellence and efficiency.


View Job
Team Leader

Error making API request.
Share this to someone who needs a job:
Posted in Jobs in Gauteng, Jobs in Johannesburg

More Jobs in Your Area