Menu Close

Cape Town: Head Of Customer Experience (Cpt Hybrid) posted by Datafin

Head Of Customer Experience (Cpt Hybrid)

Posted on 2025-02-05

Salary 0

Category It Computer

Location

Job Summary

Head of Customer Experience (CPT Hybrid)Media/Marketing/Sales
Cape Town – Western Cape

ENVIRONMENT:
BE at the forefront of creating exceptional value for clients by leading and aligning the efforts of Learning, Client Solutions, Customer Success, Support, and Content teams as the next Head of Customer Experience sought by a cutting-edge TravelTech company. Your mission will be to embed its software deeply into clients` businesses, ensuring it becomes an essential part of their success. In this dynamic and impactful role, youll focus on
delivering seamless, personalized client experiences that foster trust, deepen relationships, and drive measurable business outcomes. The ideal candidate must have a proven track record of successfully leading teams that help customers achieve their goals and in doing so keep clients satisfied with a product or service.
DUTIES:
Strategic Leadership
  • Develop and implement a unified Customer Experience strategy.
  • Align Learning, Client Solutions, Support, Content, and Customer Success teams focusing on software adoption and business value.
Customer Success Leadership
  • Build and scale the Customer Success function by establishing best practices, recruiting and mentoring the initial team, and proactively monitoring client health and risks.
Team Leadership & Development
  • Mentor cross-functional Customer Experience teams, including Support, Learning, Data, Content and Client
  • Solutions, to enhance collaboration and innovation while forecasting resource needs and building high-performance teams.
Client Journey Optimisation
  • Optimise the client journey to enhance value delivery and integrate software into workflows, ensuring retention through meaningful interactions.
Learning Experience Management
  • Guide the Learning function to create client-centred learning experiences.
  • Develop scalable frameworks that improve software usage and lead to better client outcomes.
Client Solutions Oversight
  • Lead the Client Solutions team by developing strategies to maximise software value for clients.
  • Support the Client Solutions Lead to create service offerings that strengthen partnerships.
Customer Support Excellence
  • Ensure timely and effective issue resolution that builds trust.
  • Promote support services as a single point of contact for assisting clients in the best way possible.
Content Management
  • Oversee travel content creation.
  • Ensure content strategies are in line with global standards and meet client needs.
  • Continuously optimise content to drive engagement and success.
Data-Driven Decision Making
  • Enhance the use of analytics to track software adoption, client health, and satisfaction.
  • Leverage insights to inform strategy and improve outcomes.
REQUIREMENTS:
  • Proven leadership in Customer Experience, Customer Success, or related roles, with expertise in embedding SaaS solutions into client operations.
  • Experience leading and developing cross-functional teams.
  • A client-centric mindset, with the ability to build long-term relationships and turn challenges into opportunities.
  • Experience in managing teams that support clients across the globe.
  • Proven track record of successfully leading teams that help customers achieve their goals and in doing so keep clients satisfied with a product or service.
  • A data-driven approach to decision making, using client feedback and metrics to improve outcomes.
  • Strong communication skills, with the ability to inspire teams and engage clients at all levels.
  • Strategic thinking and the ability to execute scalable strategies that align with business goals.
  • Experience with Change Management, driving success through fast-paced growth and transformation.
  • A collaborative leadership style that fosters innovation and empowers teams to deliver results.
ATTRIBUTES:
  • You thrive as a strategic leader who is comfortable planning and executing to deliver outstanding results.
  • Youre a visionary whos excited to shape the future of the Customer Experience function.
  • You believe that exceptional customer experiences drive business outcomes.
  • You see your success in your people and what they can achieve.
  • You support, guide and coach teams to success.
  • Youre adaptable and excel in fast-paced, dynamic environments.
  • You understand that to achieve great things requires constant iteration.
  • You enjoy collaborating with others to reach better outcomes.
  • Youre results-driven and take pride in seeing the direct impact of your work.
View Job  Cape Town: Winforms Developer posted by Goldman Tech
Apply for this Job

Head Of Customer Experience (Cpt Hybrid) position available in Western Cape, Cape Town. This job position was posted by Datafin. The job has been posted as a premium ad on 2025-02-05 at 16:09:48 in the It Computer category

Click Go Apply to apply online!


You might also like these jobs in the same area.

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Gauteng: Head Of Marketing (Jb4943) posted by Kontak Recruitment

Head Of Marketing (JB4943) Hybrid Position (Gauteng or Cape Town) Market Related (Highly Negotiable) Permanent A leader in online education that delivers innovative, flexible learning solutions to students worldwide through curriculum-aligned courses, exp


View Job
Head Of Marketing (Jb4943)

South Africa: Head Of Finance

Our client is a trusted partner in destination management As a premier DMC, they specialize in crafting unparalleled experiences for both groups and individuals visiting their exquisite destinations. Due to their exponential growth, they currently have a H


View Job
Head Of Finance

Johannesburg: Head Of Finance

Summary: The Head of Finance is a key member of the leadership team, reporting to the Chief Executive Officer, and plays a critical role in overseeing the financial health, strategic planning, and financial compliance. This role requires a finance leader w


View Job
Head Of Finance

South Africa: Head Of Legal & Compliance

Functions: Responsible for managing and driving the complete contract lifecycle process. Responsible for managing legislative compliance requirements. Compliance reporting on non-adherence to policy incidences. Work with risk management to coordinate contr


View Job
Head Of Legal & Compliance

South Africa: Head Of Legal And Company Secretary

Our client, global brand in the Banking Sector , headquartered in Nairobi, Kenya, seeks a dynamic and experienced Head of Legal and Company Secretary to oversee all legal, compliance, and corporate governance matters in the Democratic Republic of the Congo

View Job  Western Cape: Millwright / Fitter Ref: 3757 posted by NDC Personnel

View Job
Head Of Legal And Company Secretary

South Africa: Head Of Procurement

Planet Fitness is currently looking for a Head of Procurement is responsible for overseeing the purchasing and supply chain management functions within the organization. This role ensures that all procurement activities are carried out efficiently, cost-ef


View Job
Head Of Procurement

South Africa: Head Of Legal & Company Secretary

Key Responsibilities: Develop and oversee the banks legal strategy to safeguard its interests. Provide sound legal advice to the Board, executive management, and operational teams on a range of issues, including corporate governance, compliance, and regula


View Job
Head Of Legal & Company Secretary

Johannesburg: Head Of Distribution

Our client is seeking a Head of Distributors to develop and implement distribution strategies in various channels in order to support the delivery of an excellent client experience, increased productivity and enable operational sales excellence. Responsibi


View Job
Head Of Distribution

South Africa: Head Of Wholesale Banking

Are you an accomplished banking professional with a passion for delivering exceptional results in wholesale banking? Were seeking a visionary leader to drive growth, build strategic relationships, and oversee the wholesale banking division for a leading fi


View Job
Head Of Wholesale Banking

South Africa: Head Of Accounting & Administration | Igaming Industry

Minimum Requirements: Bachelors Degree in Accounting, Finance or related discipline preferred. CPA will be advantageous Proven track record and 3 5 years working experience within a similar role (iGaming Industry experience will be advantageous) Ability to


View Job
Head Of Accounting & Administration | Igaming Industry

Midrand: Head Of Processing Africa

Responsibilities: Factories and Prepacking Facilities Growth Strategy Development: Establishment of central admin function for all Factories and Prepacking facilities. Development and implementation of Five (5) year growth and expansion strategy/plan. Tech


View Job
Head Of Processing Africa

Tzaneen: Head Of Agriculture Africa

Responsibilities: Production and Growth Strategy Development - Fruit Production, Fruit Packing/Harvesting, development and implementation of Five (5) year growth and expansion strategy/plan. Technical Evaluation of all orchards, soils and tree health use o


View Job
Head Of Agriculture Africa

South Africa: Head Of Secondary Revenue

Planet Fitness is looking for a Head of Secondary Revenue who will be responsible for developing and executing strategies to maximize non-core revenue streams across the organization. This role involves identifying new opportunities, managing existing seco


View Job
Head Of Secondary Revenue

Johannesburg: Head Of It Security

Our client is seeking a Head of IT Security who will be responsible for safeguarding the organization`s information systems within the Sub-Saharan Africa (SSA) region by developing and implementing robust security measures. This role involves ensuring comp


View Job
Head Of It Security

South Africa: Head Of Innovation

ð?§ What You`ll Do: Dream it, design it, do it: Build and execute innovation strategies that set new standards. Spot opportunities others miss: Identify cutting-edge trends, technologies, and breakthroughs to keep us ahead. Be a culture architect: Create a

View Job  Plettenberg Bay: Electrician (Construction) posted by Hire Resolve

View Job
Head Of Innovation

Cape Town City Centre: Head Of Finance

Develop and execute financial strategies to support growth objectives, provide insights to the executive team, and evaluate financial impacts of new ventures Oversee budgeting, forecasting, and performance tracking while delivering actionable insights to i


View Job
Head Of Finance

Cape Town City Centre: Head Of Finance

Job Description: As the Head of Finance, your duties and responsibilities include the following: Lead the budgeting, forecasting and financial performance monitoring processes Drive the companys financial strategy to fuel growth and strengthen competitive


View Job
Head Of Finance

Johannesburg: Head Of Business Development (Africa)

You will lead and mentor a growing team, develop strategic relationships with key clients, and drive revenue growth across diverse sectors including DFIs, climate-focused corporations, and NGOs. Other responsibilities include identifying and pursuing new b


View Job
Head Of Business Development (Africa)

Johannesburg: Head Of Finance

This executive role is critical to ensuring financial sustainability, compliance, and alignment with the companys growth objectives in a fast-paced and competitive industry. Key Responsibilities: Oversee the preparation of accurate and comprehensive financ


View Job
Head Of Finance

Midrand: Head Of Finance

An accredited construction company, celebrated for its excellence and innovation, is seeking a dynamic and seasoned Head of Finance to join their team of industry leaders. With a strong presence in the oil and gas, petrochemical, mining, and metals sectors


View Job
Head Of Finance

Cape Town City Centre: Head Of Engagement & Retention

Responsibilities Strategy Development and Execution: Create and implement an end-to-end member engagement strategy that aligns with key objectives, such as increasing profitability, driving revenue, and fostering customer growth Facilitate knowledge sharin


View Job
Head Of Engagement & Retention

Johannesburg: Vp: Head Of Finance

REQUIREMENTS: CA(SA), CIMA or other financial sciences equivalent will be preferred. Postgraduate Degrees and Professional Qualifications: Financial Sciences (Required) 5-8 years of working experience in insurance. IFRS 17 experience. Stakeholder managemen


View Job
Vp

Cape Town City Centre: Head Of Engagement & Retention

Key Objectives Boost customer retention and usage by developing innovative communication strategies aligned with business goals Advance the clients digital platforms, data management systems, and CRM technologies to ensure seamless integration with broader


View Job
Head Of Engagement & Retention

Cape Town City Centre: Head Of Performance Marketing

Key Responsibilities Strategic Development: Craft and implement a robust digital acquisition strategy aligned with key business objectives, such as revenue growth, customer acquisition, and profitability Innovate and refine digital strategies to maximize e


View Job
Head Of Performance Marketing

Cape Town City Centre: Head Of Finance

The Head of Finance is a pivotal leadership role within the company, responsible for overseeing all financial operations and ensuring the organisations financial health. This role involves managing a dynamic finance team across core functions, including op


View Job
Head Of Finance

Error making API request.
Share this to someone who needs a job:
Posted in Jobs in Cape Town, Jobs in Western Cape

More Jobs in Your Area