Join the Game-Changers of Sports Betting!

This isnt your average customer service gig. Imagine being the VIP concierge of the sports betting world where every call, chat, or email isnt just support; its an opportunity to elevate someones game. As a Senior Customer Service Agent in Cape Town, youll be the linchpin between thrilling sports action and the passionate fans who live for it. This is your chance to be part of something dynamic, where quick thinking, genuine connections, and a love for sports come together.

Your key job responsibilities as the Senior Customer Service Agent in Cape Town will include:

• Be the hero behind the headset delivering fast, friendly, and expert support via phone, email, and chat.
• Tackle customer challenges with ninja-like problem-solving skills and a proactive mindset.
• Build authentic relationships with our fans, learning what makes them tick and anticipating their needs.
• Stay sharp with in-depth knowledge of our clients cutting-edge betting platform, products, and the latest industry trends.
• Collaborate with a vibrant, energetic team to constantly improve the fan experience.
• Keep compliance on lock while navigating fast-paced customer interactions.
• Become a knowledge-sharing guru, helping to craft FAQs and support articles that make life easier for both fans and the team.

Requirements for this Senior Customer Service Agent job in Cape Town:

• Youve got at least 3 years of experience in a customer service role (bonus points if its in sports betting).
• You speak the language of sports betting fluently odds, markets, bet types, you name it.
• Communication skills that could win awards clear, concise, and engaging.
• A natural-born problem solver with a knack for thinking on your feet.
• A passion for sports and an even bigger passion for making peoples day.
• Thrive under pressure? Perfect. Fast-paced environments are your playground.
• Master multitasker with top-notch organizational skills.
• CRM systems? No problem. Tech-savvy is your middle name.
• A team player with a positive vibe and a relentless drive to succeed.

If you live and breathe sports, thrive on helping others, and want to be part of a team thats making waves, were ready for you. Apply now and lets create legendary fan experiences together.

Senior Customer Service Agent position available in Western Cape, Cape Town. This job position was posted by Initiate International. The job has been posted as a premium ad on 2025-02-07 at 13:03:08 in the Professions category