We are seeking a highly skilled and customer-focused Afrikaans Consultant to join our team in the insurance industry. The successful candidate will be responsible for providing exceptional customer service, addressing client inquiries, assisting with policy-related concerns, and delivering product solutions in Afrikaans. The role requires fluency in Afrikaans, strong communication skills, and a solid understanding of insurance products and services.

Key

Customer Support: Handle inbound and outbound calls, emails, and live chat inquiries from clients in Afrikaans, providing accurate information and resolving queries efficiently.

Policy Assistance: Assist clients with understanding insurance products, policy terms, claims processes, and coverage options in a clear and professional manner.

Sales Support: Promote relevant insurance products based on customer needs, while ensuring the best fit and offering appropriate recommendations.

Claims Handling: Guide clients through the claims process, ensuring timely and accurate resolution of claims, and providing status updates as needed.

Problem Resolution: Address and resolve customer complaints or concerns in a calm, professional, and empathetic manner, ensuring a positive customer experience.

Documentation & Administration: Accurately update customer records, process policy changes, and maintain documentation according to company procedures.

Compliance: Adhere to all regulatory and industry guidelines, ensuring that all customer interactions and transactions are compliant with relevant policies.

Team Collaboration: Work closely with other departments, such as sales, claims, and underwriting, to ensure a seamless customer experience.

Qualifications &

Fluency in Afrikaans (both written and verbal) is essential.

Experience: At least 2-4 years of customer service experience, preferably in the insurance industry.

Insurance Knowledge: Basic understanding of insurance products and services (training will be provided).

Communication Skills: Excellent verbal and written communication skills in Afrikaans and English.

Customer Focus: Strong commitment to delivering excellent customer service and building lasting relationships.

Problem-Solving: Ability to handle difficult situations, manage complaints, and provide appropriate solutions.

Attention to Detail: High level of accuracy in data entry, documentation, and record-keeping.

Team Player: Ability to work well within a team and collaborate with different departments.

Computer Skills: Proficient in MS Office Suite and familiarity with CRM systems or customer support software.

Afrikaans Consultant position available in Gauteng, Johannesburg. This job position was posted by Business Capital Group. The job has been posted as a premium ad on 2025-02-27 at 13:00:21 in the It Computer category

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