• Proven experience as a Facilities Manager, Cleaning Manager, or in a similar role with a strong focus on cleaning operations.
• Strong client-facing skills with experience in account management or customer service.
• In-depth knowledge of cleaning procedures, equipment, and safety regulations.
• Strong organizational and multitasking abilities.
• Excellent communication skills, both written and verbal.
• Ability to build strong relationships and effectively manage expectations.
• Experience managing budgets and resources effectively.
• Relevant certifications or qualifications in facilities management or cleaning (e.g., IOSH, BICSc) is preferred.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• A background in security management or knowledge of security protocols is a plus, particularly for clients with security needs.

Key

Cleaning Operations Management:

• Oversee day-to-day cleaning operations for multiple client sites, ensuring adherence to established quality standards.
• Develop and implement cleaning schedules, routines, and procedures.
• Manage cleaning staff, providing training, support, and performance evaluations.
• Conduct regular inspections to ensure cleanliness and hygiene standards are met.
• Maintain cleaning equipment and inventory, ensuring all necessary supplies are stocked and in good condition.

 
Client Relationship & Account Management:

• Serve as the main point of contact for key clients, addressing their needs and concerns promptly and professionally.
• Conduct regular client meetings to review service quality, discuss improvements, and ensure customer satisfaction.
• Develop and nurture long-term relationships with clients, understanding their specific needs and business objectives.
• Act as an advocate for clients within the organization, ensuring their requirements are met consistently.
• Prepare and present service reports, budget proposals, and performance reviews to clients.

 
Budget & Financial Management:

• Manage and monitor cleaning service budgets for assigned accounts.
• Identify opportunities to improve cost-efficiency without compromising service quality.
• Prepare cost estimates and support invoicing processes for clients.

 
Health, Safety, & Compliance:

• Ensure compliance with all health, safety, and environmental regulations related to cleaning operations.
• Conduct regular safety audits and training sessions for cleaning staff.
• Stay up-to-date with industry trends, regulations, and best practices related to facilities management and cleaning.

 
Team Leadership & Development:

• Lead and motivate a team of cleaning staff, fostering a positive and productive work environment.
• Provide training and professional development opportunities to cleaning staff.
• Develop and implement team schedules, ensuring adequate coverage for all client sites.

 
Security Background (Beneficial):

• A background or experience in security will be beneficial as we manage client accounts that also require security services.
• Support and collaborate with security teams as needed to integrate cleaning services with security protocols and maintain safe and secure environments for clients.

Operations/Facilities Manager position available in Gauteng, Gauteng. This job position was posted by Optim-G Sourcing. The job has been posted as a char8000 ad on 2025-02-27 at 21:37:20 in the Logistics category

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