Service Advisor (Automotive)
Posted on 2025-03-03
| Category | Customer Service Support |
|---|---|
| Location | eThekwini / Pinetown |
Job Summary
Responsibilities:
Customer Interaction : Greet customers and assist with inquiries regarding vehicle service and repairs. Inform clients about available campaigns and upsell service offerings. Estimates and Job Management : Open Estimates and Job Cards for work to be performed. Ensure timely communication with clients about estimates and obtain go-ahead approvals. Control and prepare job cards for invoicing based on the work done. Coordination with Technicians and Departments : Consult with mechanics and technical advisors for necessary repairs. Maintain communication with the parts department to ensure the availability of required parts. Vehicle and Warranty Checks : Verify the warranty status and service plans for vehicles. Determine coverage for repairs and services to prevent unexpected costs to clients. Client Updates and Communication : Provide regular updates to clients on the status of their vehicles (every 4 hours). Call customers regarding service changes or vehicle pick-up times. Workflow and Efficiency Management : Manage the daily workshop workflow and efficiency reports. Oversee the schedule and coordination between departments within the service workshop. Payment and Records Management : Control payment processes and ensure vehicles do not leave without payment. Maintain the gate pass book and adhere to company policies regarding vehicle movements. Relationship Management : Strive to maintain positive relationships with customers to encourage repeat business. Ensure clarity in communication regarding services rendered and any additional work required before vehicle collection. Skills and Qualifications: Customer Service Skills : Strong interpersonal skills to effectively communicate with customers and handle their inquiries and complaints. Organizational Skills : Ability to manage multiple tasks and priorities, including coordinating between departments and maintaining detailed records. Attention to Detail : Ensure accuracy in estimates, job cards, and financial transactions. Technical Knowledge : Familiarity with automotive repairs and services to facilitate communication with mechanics and clients. Proficiency in Communication : Strong verbal and written communication skills, including proficiency in using email for client communication. Problem-Solving Skills : Ability to assess situations and propose effective solutions, particularly concerning repairs or service options. Time Management : Ability to work under pressure and manage time effectively to meet customer expectations and service delivery. Working Environment: The role is typically based in an automotive service department, dealing directly with customers and workshop staff. Requires adherence to company policies and procedures for operational efficiency and customer satisfaction.
Requirements:
Matric certificate Relevant training/qualifications as a Service Advisor or similar role Code 8 license Minimum 1-2 years` experience in similar role Strong understanding of Automotive technology and the Automotive Industry MS Excel, Evolve Able to handle 20-25 job cards daily Maintain a maximum open WIP of 25 job cards Personal Attributes: Strong administrative ability and follow up reliability Confident and proactive approach- anticipates issues and requirements Strong documentation skills Excellent customer service skills, interpersonal and communication expertise
Service Advisor (Automotive) position available in eThekwini, Pinetown. This job position was posted by . The job has been posted on 2025-03-03 in the Customer Service Support category
Click Go Apply to apply online!
You might also like these jobs in the same area.
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Stellenbosch: Service Advisor X2 – Urgent posted by Bonafide Human Capital
Our well known automotive vehicle dealer client based in Stellenbosch is looking to employ 2 x experienced customer service driven Service Advisors.Must have minimum 3 years` experience and preferably Afrikaans speaking.The purpose of the role is to provid
View Job
Service Advisor X2 – Urgent
Johannesburg City: Financial Advisor posted by Investment World Financial Services cc
We are urgently looking to employ a number of Financial Advisors to market a range of Insurance and Investment products.A candidate will be responsible for developing financial solutions to clients needs and must have at least a matric or higher qualificat
View Job
Financial Advisor
Emalahleni: Service Advisor – Motor Dealership posted by Honeycomb Talent
JOB ALERT: Service Advisor Busy Multi-Franchise Motor Dealership (Witbank)Are you passionate about providing excellent customer service in the motor dealership industry? Join our busy, multi-franchise dealership in Witbank as a Service Advisor!Minimum Req
View Job
Service Advisor – Motor Dealership
Emalahleni: Automotive Service Advisor posted by Witbank Auto
Service AdvisorThis dealership, located in the vibrant eMalahleni (Witbank). About the RoleThis is an exciting opportunity for an experienced Service Advisor to join our proactive and dedicated workshop team.We are seeking someone who excels at building la
View Job
Automotive Service Advisor
Johannesburg: Dealership Service Advisor
Minimum Requirements: 2-3 years` experience as a Service Advisor within the Automotive Industry Experience working with Evolve will be an advantage Must have a valid Drivers License Must have a stable track record Must be able to provide contactable refere
View Job
Dealership Service Advisor
Johannesburg: Service Advisor
Minimum Requirements Must have at least 3 years experience in a Service Advisor capacity Must have contactable references Must have a valid Drivers License Must have a Grade 12 Qualification Salary Structure Basic salary negotiable depending on experience
View Job
Service Advisor
Johannesburg: Truck Service Advisor
Minimum Requirements Must have at least 3 years experience in a Truck Service Advisor capacity Must have contactable references Must have a valid Drivers License Must have a Grade 12 Qualification Salary Structure Basic salary negotiable depending on exper
View Job
Truck Service Advisor
Johannesburg: Truck Service Advisor
Minimum Requirements Must have at least 3 years` experience within a Truck Service Advisor capacity Grade 12 Qualification essential Valid Drivers Licence essential Must have the ability to work in a high pressure environment Particular brand experience wi
View Job
Truck Service Advisor
Johannesburg: Dealership Service Advisor
Minimum Requirements: 2-3 years` experience as a Service Advisor within the Automotive Industry Premium Brand experience will be an advantage Experience working with Evolve will be an advantage Must have a valid Drivers License Must have a stable track rec
View Job
Dealership Service Advisor
Edenvale: Service Advisor posted by Samsung Sandton
We are looking for a well-spoken, computer-literate, and customer-focused professional to join our team as a Service Advisor.Key Responsibilities:Greet and assist customers with service inquiriesProvide clear and professional communication regarding repair
View Job
Service Advisor
Durban: Financial Advisor – Min 1 Year Experience posted by May-San financial Services
At May-San Financial Services, we offer you the chance to grow your career with expert mentorship, flexible commission structures, a training allowance, and full administrative support. Plus, enjoy bonuses, incentives, and a supportive team culture.What We
View Job
Financial Advisor – Min 1 Year Experience
Johannesburg: Junior Service Advisor – Motor Industry posted by All Star Placements
We have a position available for a Junior Service Advisor from the Motor Industry. This position is situated in Johannesburg and requires at least three years of Motor Industry experience. Additionally experience working on BSI and Evolve as well as experi
View Job
Junior Service Advisor – Motor Industry
Johannesburg: Service Advisor – Experienced posted by All Star Placements
We have a position available for an experienced Service Advisor from the Motor Industry. This position is situated in Johannesburg and requires at least three years of Motor Industry experience. Additionally experience working on BSI and Evolve will be ben
View Job
Service Advisor – Experienced
Cape Town City Centre: Dealership Service Advisor
Minimum Requirements: Must have a minimum of 2 years recent experience as a Service Advisor within the Automotive Industry Grade 12 Qualification essential Valid Driver`s Licence essential Must have the ability to work in a high pressure environment Must b
View Job
Dealership Service Advisor
Johannesburg North: Service Advisor – Great Opportunity! posted by Protea Placements
Service AdvisorJHB North-EastMarket-related Salary A well-established workshop is looking for an experienced Service Advisor to join their team.RequirementsPreferably male3+ years experience as a Service AdvisorExperience with BSI and Evolve (advantageous)
View Job
Service Advisor – Great Opportunity!
Johannesburg North: Junior Service Advisor – Great Opportunity! posted by Protea Placements
Junior Service AdvisorJHB North-EastMarket-related Salary A busy workshop is looking for a Junior Service Advisor with strong technical knowledge and customer service skills.Requirements3+ years experience as a Service AdvisorBSI and Evolve experience (com
View Job
Junior Service Advisor – Great Opportunity!
Pietermaritzburg: Service Advisor – Experienced posted by All Star Placements
We have a Service Advisor position available in the Pietermaritzburg area. Candidates are required to have at least three years of previous automotive workshop and sales experience within the motor industry service department. Candidates are expected to do
View Job
Service Advisor – Experienced
Cape Town City Centre: Dealership Service Advisor
Minimum Requirements: Must have a minimum of 2 to 3 years recent experience as a Service Advisor within the Automotive Industry Grade 12 Qualification essential Valid Driver`s Licence essential Evolve Dealer Management System experience will be beneficial
View Job
Dealership Service Advisor
Bedfordview: Financial Advisor posted by MSECTO FINANCIAL SERVICES
Join Msecto Libertys Eastgate Franchise as a Financial Advisor!Are you an experienced financial advisor looking to elevate your career? Join Msecto, Libertys Eastgate Mall franchise and grow professionally while helping clients achieve financial success.Wh
View Job
Financial Advisor
Johannesburg: Service Advisor – Urgently Needed posted by Corporate Dealership Placements – JHB
Service Advisor - Chery R15000 - R18000, & Incentives / Johannesburg NorthOur client is looking for an experienced Service Advisor with dealership experience to join their busy dealership.Must have a minimum of 3 years of service advising experience at a d
View Job
Service Advisor – Urgently Needed
Johannesburg: Sales – Financial Advisor posted by MSECTO FINANCIAL SERVICES
Join Our Winning Team of Financial Advisors at Libertys Eastgate Franchise!Are you a results-driven financial advisor ready to elevate your career? Msecto, Libertys Eastgate Mall franchise offers you a platform to grow professionally and financially while
View Job
Sales – Financial Advisor
Durban: Service Advisor – Trucks (Pinetown)
Minimum Requirements: Matric certificate. Relevant qualification/training as a Service Advisor or in a similar role. Valid Code 8 drivers license. 1-2 years of experience in a similar position. Strong administrative and follow-up skills. Proactive mindset
View Job
Service Advisor – Trucks (Pinetown)
Kimberley: Service Advisor posted by Morgan Group
Main Purpose of JobThe Service Advisor works pro-actively to ensure the effective daily operation of the service reception and that the customer service needs and expectations are met, from customer enquiry through to completion of the invoice and follow-u
View Job
Service Advisor
Cape Town: Service / Key Accounts Consultant posted by Sagen Advisory
To maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated
View Job
Service / Key Accounts Consultant
Cape Town: Customer Service Advisor posted by Tower Group
The Agent: Customer Service provides the first line of service to customers, assisting customers with the pickup and return of their rental vehicle, and with all other requests for assistance related to reservations, during or post-rental queries etc.Quali
View Job
Customer Service Advisor