Vodacom Prepaid : Contact Centre Agents
Posted on 2025-04-03
| Salary | Negotiable |
|---|---|
| Category | Customer Service Support |
| Location | West Johannesburg / Randburg |
Job Summary
Responsibilities:
Answering inbound calls timeously. Be professional and polite always. Listening attentively to customer queries. Responding to customer queries accurately. Ensure that quality standards are met. Be knowledgeable about relevant products and procedures. Providing relevant information to ensure First Call Resolution. Effectively resolve queries. Escalating faults that cannot be concluded on first contact. Ensuring that customer details are captured accurately. Perform any ad hoc tasks as and when required. NQF level 4/Matric No criminal record Fluency in English and/or Zulu and Sotho Computer literate Customer service experience highly advantageous Competencies: Excellent listening skills. Willingness to learn. Problem-solving skills. Attention to detail. Reliable and self-disciplined. Capacity to self-start and self-motivate Passionate about ensuring that the customer receives excellent service
Vodacom Prepaid : Contact Centre Agents position available in West Johannesburg, Randburg. This job position was posted by . The job has been posted on 2025-04-03 in the Customer Service Support category
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