Service Engineer – Uae
Posted on 2025-04-09
Employer | Inisys Africa BIM Solutions (Pty) Ltd |
---|---|
Salary | 0 |
Category | Engineering |
Location | South Africa / South Africa |
Job Summary
This role will ensure servicing is completed to a high standard within agreed timeline with direct and indirect customers.
- Provide alternative solutions to customers to solve their short-term cover if repair cannot be
- completed on time.
- Provide proper diagnostics to find root cause of the problem.
- Advise to change only defective item, not the full system.
- Report the daily activities to service coordinator through internal system.
Installations:
- Lead on installation from start to finish [Plan Pre-Installation Visit, make sure all requirements are present at customer site before installation start].
- Test, train, and commission, and handover
- Collect signed acceptance certificate from customer
Sales and lead generation:
- Generate Spare parts list for existing installations
- Initiate critical spare parts discussions with customer.
- Make sure customer is using Company Genuine parts and define their source of buying.
- Define reason for using copy parts if found, and report to product management.
- Generate leads for retrofits and report to product management.
Other Activities:
- In case of no service calls, conduct regular customer visits for sales and lead generation activities.
- Understand more about customer’s cutting and welding activities.
Machine documentation:
- Update & Maintain list of Installed bases.
- Update & Maintain Machine documentations of all installed base.
- Prepare critical complaint report regularly and maintain a copy in the server location.
- Prepare quality complaint report for products and suggestion for development.
Trainings:
- Train customers & distributors on process, operation, and maintenance.
Demonstrations:
- Conduct successful demonstrations at customer places & Client process center.
Key interfaces:
- Key interfaces will include Customers/distributors/agents, logistics, sales department, local product management and central After Sales Team.
Requirements
- Minimum 5-7 years as a Service Engineer in welding and cutting industry
- Excellent communication skills in English are required and any additional language skills would be advantageous.
- Diploma or bachelor’s degree or higher in Electrical/ Electronic Engineering discipline
Technical Requirements
- A self-motivated, commercially focused candidate with excellent communication skills.
- Strong Analytical and problem-solving skills and the ability to think spontaneously
- Strong Technical skills with the ability to improvise and solve product queries
- A valid local driving license is essential
Mobility & Travel Requirements
- This role will involve travel within the assigned region.
What the company offers:
- Salary including HRA and transport allowance, life and medical insurance cover.
- Visa for the family, medical insurance to the spouse and up to 3 children.
- Company car, cellphone & laptop.
- Eligible for bonus & merit increase based on individual performance.
Service Engineer – Uae position available in South Africa, South Africa. This job position was posted by Inisys Africa BIM Solutions (Pty) Ltd. The job has been posted as a char8000 ad on 2025-04-09 at 17:04:31 in the Engineering category
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