We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours.

Key Responsibilities
– Lead and manage a team of contact center agents, ensuring quality customer interactions and service standards.
– Oversee team performance, providing training, coaching, and support to achieve KPIs.
– Drive effective resolution of customer inquiries, focusing on a high level of customer satisfaction.
– Collaborate with cross-functional teams to enhance processes and customer experience.
– Monitor team metrics, identify trends, and develop strategies to improve efficiency.

Requirements
– Minimum 5 years of contact center experience, with at least 2 years in a supervisory role.
– Knowledge of US culture and familiarity with US customer service expectations.
– Strong communication and leadership skills.
– Ability to work night shifts and adapt to a dynamic work environment.

Be part of a team dedicated to delivering exceptional service for our US clientele. Apply today!

Us Contact Centre Team Leader position available in Gauteng, Johannesburg. This job position was posted by Isilumko Staffing. The job has been posted as a premium ad on 2025-04-14 at 13:17:04 in the It Computer category

Click Go Apply to apply online!

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