Reservations Consultant
Posted on 2025-04-23
| Employer | Kendrick Recruitment |
|---|---|
| Salary | 0 |
| Category | It Computer |
| Location | Western Cape / Cape Town |
Job Summary
Salary:
R18,000 | Live-Out Position
Kendrick Recruitment is currently seeking a Reservations Consultant for a luxury hotel based in Cape Town. This role is ideal for a professional who is highly organized, service-oriented, and has a strong understanding of the luxury hospitality environment.
Key
Responsibilities:
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Accurately take and record reservations via phone, website, and email while maintaining a professional and courteous tone
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Process reservations from internal departments, the sales office, and travel agents
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Maintain detailed knowledge of room types, locations, layouts, packages, rates, and hotel credit policies
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Create and maintain reservation records by date of arrival and alphabetical listing
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Prepare and send confirmation letters
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Communicate reservation details to the front desk and handle modifications or cancellations promptly
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Track room availability and forecast future occupancy
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Liaise with all departments to communicate guest preferences and special requirements
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Ensure all inquiries and bookings are handled according to company standards
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Promote hotel services and amenities to maximize sales opportunities
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Maintain and update the reservations database with accurate client, agency, and company details
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Process advance deposits and handle pre-arrival guest queries accurately and efficiently
Key Skills:
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Excellent written and verbal communication skills
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Strong organizational and multitasking abilities
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Problem-solving capabilities with creative thinking
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High attention to detail and commitment to service excellence
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Ability to work both independently and within a team
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Professional and eloquent demeanor
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Proactive, energetic, and self-motivated
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Effective planning and teamwork under pressure
Working Hours:
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08:00 17:00, Monday to Friday
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Flexibility required to work additional shifts based on operational needs
Qualifications & Experience:
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2 to 3 years experience in a 5-star hotel or similar high-end environment
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A hospitality qualification or equivalent is highly advantageous
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Proven customer service excellence
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Ability to work efficiently under pressure
If you are a detail-driven hospitality professional with a passion for guest service and reservations, we invite you to apply now by sending your CV to Kendrick Recruitment.
Reservations Consultant position available in Western Cape, Cape Town. This job position was posted by Kendrick Recruitment. The job has been posted as a free ad on 2025-04-23 at 15:03:16 in the It Computer category
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