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Cape Town: Sales Team Leader posted by CallForce






Date 2024-07-16
Job Title Sales Team Leader
Employer CallForce
More Information
Salary 0
Category Professions
Location Western Cape
/ Cape Town

Job Summary

Sales Team Leader Cape Town

Lead and manage a team of Call Centre Sales Agents to achieve exceptional results.

Min 2 years contact Centre Team Leader experience

BPO experience a strong preference

Able to support day and/or night shifts on site in Cape Town CBD

Strong contact Centre operations know how

Effective people management skills

Able to manage to strict SLA requirements

Salary based on industry norms

Contact CallForce
Sales Team Leader position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2024-07-16 at 13:29:46 in the Professions category

Click Go Apply to apply online!


You might also like to look at the available jobs in the same area.

Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.

We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.


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Posted in Jobs in Cape Town, Jobs in Western Cape

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Cape Town: Sales Team Leader posted by CallForce






Date 2024-07-16
Job Title Sales Team Leader
Employer CallForce
More Information
Salary 13000
Category Professions
Location Western Cape
/ Cape Town

Job Summary

The suitable and successful candidate will be responsible for leading and managing a team of Outbound Sales Consultants/Agents as per SLA. Product comprehension of sales and customer care coupled with proactive client interface ability would be critical functions for the role

  • Team leadership and management
  • Guide agents by demonstrating exceptional customer satisfaction
  • Guide, coach and Determine training needs for staff.
  • Communicate job expectations to Agents
  • Harness agents potential to perform optimally
  • Tailor recommendations to improve Consultants on reaching their targets.
  • Monitor attendance, punctuality and leave of personnel
  • Keep to date and abreast of industry trends industry trends
  • Manage requests/escalations between different business units to solidify resolution outcomes
  • Report on a regular basis on statistics, data, ratios, attrition, and terminations
  • Examine and indicate areas of improvement for systems, policies and processes used and propose solutions
  • Frequent monitoring of metrics, data and reporting on operational status
  • Manage quality assurance
  • Oversee the overtime process and monitor different shifts that are in place
  • Requirements
  • Completed Matric
  • A minimum of 3 years outbound management experience
  • Competencies
  • Strong ability to manage a sales team
  • Strong ability to empathise with customer
  • Strong problem-solving skills
  • Ability to resolve escalated customer issues
  • Drive Sales
  • Ability to multi-task

Sales Team Leader position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2024-07-16 at 13:27:05 in the Professions category

Click Go Apply to apply online!


You might also like to look at the available jobs in the same area.

Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.

We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.


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Share this to someone who needs a job:
Posted in Jobs in Cape Town, Jobs in Western Cape

More Jobs in Your Area

Cape Town: Sales Team Leader posted by CallForce






Date 2024-07-16
Job Title Sales Team Leader
Employer CallForce
More Information
Salary 13000
Category Professions
Location Western Cape
/ Cape Town

Job Summary

The suitable and successful candidate will be responsible for leading and managing a team of Outbound Sales Consultants/Agents as per SLA. Product comprehension of sales and customer care coupled with proactive client interface ability would be critical functions for the role

  • Team leadership and management
  • Guide agents by demonstrating exceptional customer satisfaction
  • Guide, coach and Determine training needs for staff.
  • Communicate job expectations to Agents
  • Harness agents potential to perform optimally
  • Tailor recommendations to improve Consultants on reaching their targets.
  • Monitor attendance, punctuality and leave of personnel
  • Keep to date and abreast of industry trends industry trends
  • Manage requests/escalations between different business units to solidify resolution outcomes
  • Report on a regular basis on statistics, data, ratios, attrition, and terminations
  • Examine and indicate areas of improvement for systems, policies and processes used and propose solutions
  • Frequent monitoring of metrics, data and reporting on operational status
  • Manage quality assurance
  • Oversee the overtime process and monitor different shifts that are in place
  • Requirements
  • Completed Matric
  • A minimum of 3 years outbound management experience
  • Competencies
  • Strong ability to manage a sales team
  • Strong ability to empathise with customer
  • Strong problem-solving skills
  • Ability to resolve escalated customer issues
  • Drive Sales
  • Ability to multi-task

Sales Team Leader position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2024-07-16 at 13:17:18 in the Professions category

Click Go Apply to apply online!


You might also like to look at the available jobs in the same area.

Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.

We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.


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Share this to someone who needs a job:
Posted in Jobs in Cape Town, Jobs in Western Cape

More Jobs in Your Area

Cape Town: Sales Team Leader posted by CallForce






Date 2024-07-14
Job Title Sales Team Leader
Employer CallForce
More Information
Salary 0
Category Sales Marketing
Location Western Cape
/ Cape Town

Job Summary

CallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a results-driven Sales Team Leader.

As a Sales Team Leader you will be responsible for supervising and motivating a team of sales representatives to achieve sales targets. Your role will encompass a combination of coaching and managing team performance while ensuring adherence to company policies and procedures.

Responsibilities:

Team Leadership

  • Provide strong leadership and mentorship to a team of sales representatives.
  • Set performance expectations and objectives for team.
  • Conduct team meetings communicating goals, strategies and updates.
  • Motivate and inspire team to meet and exceed sales targets.

Sales Performance

  • Monitor and evaluate the performance of sales representatives through QA and performance metrics, e.g., number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.
  • Provide constructive feedback, coaching and training to improve performance.
  • Develop and implement strategies to maximise sales and conversion rates.
  • Identify areas for improvement and implement corrective actions needed.

Reporting and Analytics:

  • Maintain accurate and up to date records of team performance and individual metrics.
  • Analyse data and trends to make informed decisions and adjustments to sales strategies.

Compliance:

  • Ensure that the team adheres to company policies, industry regulations and quality standards.
  • Conduct QA checks ensuring service quality.

You will need:

  • 2+ years experience as a Team Leader on a sales/outbound campaign
  • Good career track record
  • Excellent written and verbal communication
  • Proven track record in meeting sales targets

Sales Team Leader position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2024-07-14 at 13:18:16 in the Sales Marketing category

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