Job Title: Service Controller (Major Accounts) Johannesburg

Job Description:

To be part of a first-class service control centre that ensures, response and follow up on all breakdowns and that all customers are handled within company KPIs with total professionalism and that customers are called back regarding technician`s response and completion of work to their satisfaction.

To ensure that all contract, STH, and customer PMA machines are serviced correctly according to the manufacturer`s instructions and are completed 100%.

To review all service job cards for additional repairs so that the additional repairs are carried out as soon as possible for both on contract and for the customer`s account. To assist the Contracts/Regional Operations Managers and the Internal Parts Co-Ordinator to obtain valid order numbers.

As the Service Controller, your primary responsibility will be to manage and oversee the lifecycle of all service activities relating to contract machines, short-term hires (STH), and PMA (Planned Maintenance Agreement) accounts. You`ll act as the key contact between our clients and technical teams, ensuring timely and professional responses to breakdowns and scheduled maintenance, with service delivery aligned to the manufacturer`s specifications and internal KPIs.

Minimum Qualifications and

Requirements:

Grade 12.

Call centre training qualification or at least 1 years call centre service admin experience.

Relevant computer skills including e mail, excel, word and power point.

Used to working to and achieving deadlines monthly.

Must be able to work under pressure

Duties and

Responsibilities:

The role involves maintaining accurate PMA service schedules on ADP and coordinating with customers and technicians to ensure services are conducted within manufacturer specifications.

Responsibilities include using the service app and Webb Fleet to open WIPs, scheduling services, updating systems, and following up with customers and technicians.

Additional tasks involve securing approval for extra work, collecting and reviewing service reports, and recording hour meter readings.

The role requires regular communication with internal departments, producing reports, sending weekly service schedules to Parts, and obtaining customer order numbers. It also includes adhering to company policies, assisting with debtors` queries, managing overdue services, and supporting performance management practices.

To apply, please submit your CV, as well as your latest payslip, to AtripleA recruitment & temps
Service Controller (Major Accounts) Johannesburg position available in Gauteng, Johannesburg. This job position was posted by AtripleA recruitment & temps. The job has been posted as a free ad on 2025-04-25 at 16:06:29 in the It Computer category

Click Go Apply to apply online!

---

You might also like these jobs in the same area.

More related positions

---