Johannesburg: Call Centre Sales Head (JHB) posted by Datafin
Posted on 2025-04-29 00:00:00
| Employer | Datafin |
|---|---|
| Category | Other Sales/Marketing |
| Location | Gauteng / Johannesburg |
Job Summary
Johannesburg – Gauteng – South Africa
- Develop and manage Sales Strategy.
- Develop the Sales Strategy with the Group CEO to fit the Strategy of the Business as relevant.
- Implement and ensure compliance with the Strategy while maximising performance.
- Drive good foundations across all calls.
- Achieve the relevant KPIS, such as Leads/hr, Completes/hr & Sales/hr targets for all campaigns.
- Ensure compliance in terms of sales, tone, manner and legal requirements.
- Focus on reducing pendings to below clients targets.
- Constant improvement of call quality.
- Ensure all scripting is fit for purpose and aligned to the campaign ITO benefits, presentation, closing, objection handling and compliance.
- Monitor the daily productivity of the Call Centre.
- Set monthly targets for KPAs such as RPCs, Sales Ratio & Response rates, Ave premium, CI/hr and BI/hr per campaign with the aim of exceeding clients requirements, where relevant.
- Achieve the minimum total CC hours and average hours per SC.
- Ensure consistent improvement in performance in order to achieve and exceed BI targets.
- Design and implement fit for purpose incentive campaigns and programs.
- Allocation of campaigns to the Sales Teams.
- Assume accountability for the structure of the Sales Team and growth plans.
- Ensure rigorous and consistent Performance Management is conducted across Sales Teams.
- Alignment of coaching of the Sales Team.
- Motivate, instil and uphold the company values.
- Maintain a pipeline of future SSLs and SLs and ensure all are developed accordingly.
- Reduce and maintain staff turnover below targets.
- Reduce and maintain absenteeism below targets.
- Maintain correct number of SCs and Teams to meet lead volume demand.
- Identify recruitment and training needs within the Call Centre.
- Report back to the CEO on a regular basis on KPAs.
- Matric / Grade 12.
- Computer Literate.
- FAIS compliant and a Key Individual (KI).
- Deep understanding of, and experience in managing large Sales teams, preferably in Call Centre environment.
- Good knowledge of Call Centre processes, procedures and reporting methods.
- Understanding of all company policies and procedures.
- Good managerial skills.
- Excellent understanding of the business strategy.
- Able to constantly motivate the Sales floor.
- Self-motivated.
- Ability to cope well under pressure.
- Interpersonal skills.
- Excellent communication skills, verbal and written.
- Good time management.
- Strong leadership ability.
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