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Johannesburg: Internal Account Manager – Bryanston, Johannesburg

Johannesburg: Internal Account Manager – Bryanston, Johannesburg

Posted on 2025-04-17 00:00:00

Employer Unspecified
Category IT / Computing / Software
Location Gauteng  / Johannesburg

Job Summary

Requirements: Proven work experience in a similar role and industry essential. Required Skills: Strong sales abilities to identify opportunities, pitch solutions and close deals, along with negotiation skills to secure favourable terms. Ability to analyse market trends, understand the competitive landscape and identify growth opportunities within the ICT sector. Solid understanding of ICT products, solutions and industry trends, including cloud computing, cybersecurity and digital transformation. Skills in setting strategic goals, crafting growth strategies and planning long-term client engagements. Excellent interpersonal skills to build and maintain relationships with clients, partners and stakeholders. Strong verbal and written communication skills for pitching solutions, delivering presentations and developing proposals. Ability to find creative solutions to client needs and adapt to fast-paced industry Changes. Understanding of budgeting, forecasting and revenue management to contribute to financial goals. Planning and development of account plans to formulate sales strategy per account, including the identification and securitisation of relationships with key contacts and stakeholders within the client base. Key Performance Areas: Revenue Growth Achieving or exceeding revenue targets through pro-active account management and prospecting, including cross-selling. Client Retention and Growth Successfully managing existing accounts and ensuring client satisfaction and the enablement of business growth. Market and Competitor Analysis Conducting regular market research and analysis to identify emerging opportunities and assess competitors. Strategic Partnerships (Internal and External) Establishing and managing strategic alliances with partners and stakeholders to enhance service offerings and enable growth. Pipeline Management Building and managing a robust pipeline, with timely tracking, follow-ups and conversion of leads into closed deals. Ensuring accurate forecasting. Proposal Development and Contract negotiation Developing compelling proposals, managing contract negotiations and closing deals with clients in alignment with organisational goals. Client Satisfaction and Relationship Management Ensuring high levels of client satisfaction through effective communication, timely service delivery and responsive support. Product Knowledge staying updated and informed on all products and solutions offered. Team Collaboration Working closely with Product and/or related teams to ensure alignment with clients. CRM System Management Ensure that knowledge of the system and daily ticket management is strictly adhered to. If you do not hear from us within two weeks of applying, you may assume that your application was unsuccessful.

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