Montagu: Spa Manager posted by Kendrick Recruitment
Posted on 2025-05-06 00:00:00
| Employer | Kendrick Recruitment |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / Montagu |
Job Summary
Kendrick Recruitment is now seeking a dynamic and experienced Spa Manager for a renowned luxury wilderness reserve located in the Western Cape. This position requires a socially focused, detail-oriented, and highly organized leader to guide the spa team and manage the day-to-day operations of the spa.
Position Overview:
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Department: Spa
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Reports To: General Manager
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Location: Western Cape
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Role Type: Active managerial role (includes performing treatments)
Minimum Requirements:
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Minimum of 4 years’ experience in a 5-star spa environment in a therapist role
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Minimum of 3 years’ experience in a management role within a luxury spa
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International qualifications: CIDESCO and ITEC required
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Proficient in Microsoft Office (Outlook, Word, Excel)
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Experience with Spa Management Systems; familiarity with Tata Harper and Elemis products advantageous
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Excellent written and verbal communication skills in English
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Highly presentable and professional
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Proven experience in:
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Stock control
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Budgeting and cost control
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Revenue reporting and general administration
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Staff training and implementation of protocols
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Willing and able to work flexible hours, including weekends and public holidays
Key Performance Objectives:
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Oversee and support the daily spa operations, maintaining a hands-on presence
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Perform spa treatments alongside management duties
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Ensure guest satisfaction by handling all feedback and concerns professionally and efficiently
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Adhere to all health, safety, and hygiene requirements within the spa
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Maintain correct use and minimal breakage of spa equipment and stock
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Ensure all guest service aligns with 5-star standards
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Manage and mentor a team of 34 therapists and 2 spa attendants
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Develop and implement a comprehensive spa training manual
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Oversee appointment scheduling, staff responsibilities, and client satisfaction processes
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Handle all guest complaints promptly and log them appropriately
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Monitor daily schedules to ensure optimal flow and guest service
This role is ideal for an ambitious and service-driven spa professional ready to take the next step in their career within a luxury, nature-focused setting. If you meet the criteria and are passionate about wellness and hospitality, we invite you to apply by sending your CV to Kendrick Recruitment.
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