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South Africa: Junior IT Systems Support Technician posted by Sharon Nurock Recruitment cc

South Africa: Junior IT Systems Support Technician posted by Sharon Nurock Recruitment cc

Posted on 2025-05-12 00:00:00

Job Summary

Minimum Requirements (Experience and Knowledge):

  • Windows 2000/XP/2003 administration.
  • Sound working knowledge of MS Windows 2000/XP/2003 operating systems.
  • Advanced working knowledge of Microsoft Office.
  • Must have a valid drivers license.
  • Knowledge of the functionality/modules in Axapta, an added advantage.
  • Monitor Anti-virus and related Security (SentinelOne) experience preferred.
  • ERP system and data integration solutions (Dynamics AX) experience preferred.
  • POS experience, an added advantage.
  • Server Hardware and related software.
  • IP Telephony.
  • Servers Raid Storage – SAN.
  • VMWARE.
  • Microsoft Active Directory.
  • Mail – Exchange Server 2003, 2008.
  • Local Area Networking and Wide Area Networking.
  • Networking Security and policies.
  • DNS, DHCP, ISA Server.
  • UPS & Generator.
  • Cisco Routers, Switches, Wireless, VLAN.
  • Monitoring of Telecommunications, Bandwidth utilisation.

Duties and Responsibilities:

  • Learn the business operations and understand how all the systems interact with the databases.
  • Assist in the maintenance of current databases, balancing checks and month-end procedures.
  • Roll out new databases.
  • Clearly document the resolution of all issues.
  • Recreate the issue, or provide guidance, to the Development team for further analysis.
  • Effectively communicate with various staff levels at the client site to understand and resolve issues.
  • Test any applicable coding changes.
  • Work on own assignments and follow through to completion.
  • Operate within the terms of the Service Level/Maintenance Agreement that exists between the client and its customers.
  • Assist Data Analyst with various data and reporting requirements.
  • Promptly communicate project status and issues to the Manager.
  • Handle multiple issues and the dynamics of reprioritisation due to evolving production critical issues.
  • Provide training to business users relating to new functionality and/or features.
  • Maintain new Legacy Database in terms of:
    • Performance
    • Archiving
    • Capacity planning
    • Integrity
    • Security

Skills and Abilities:

  • An avid appetite to achieve optimal performance in all aspects of the IT core responsibilities.
  • Pro-active approach to maintenance and administration.
  • Numerical skills.
  • Excellent computer literacy skills.
  • Administrative skills and abilities.
  • Excellent communication skills.
  • Ability to follow specified procedures in the completion of their duties.
  • Trustworthy; reliable; good team player with great interpersonal / social skills.
  • Use initiative to solve various problems.
  • Team player with a positive and friendly disposition and a hands-on leader.
  • Ability to work under pressure.
View Job  Cape Town: Bookkeeper posted by Hire Resolve

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