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South Africa: Receptionist

Job Description

Duties: Attend to all guest needs, including check in & outs Kindly and promptly address guest inquiries, requests, and matters of concern Provide information about lodge services Coordinate with other lodge departments to fulfil guest needs and requests Ensure all relevant policies and procedures are adhered to Complete all relevant end of day activities and reporting Maintain and adhere to relevant health and safety protocols as required Answer and respond to incoming calls with the appropriate telephone etiquette Process payments, handle cash, and maintain accurate records Maintain a tidy and organized front desk area Answer emails, assisting guests with enquiries and invoicing Perform other duties and tasks as operationally required Requirements: Grade 12 Recognised Hospitality Diploma is a strong advantage. Minimum of 2 years in a 4/5* lodge as a Receptionist Proficient in Microsoft 365 & Opera Possess strong guest relations experience Excellent customer service skills Being detail-oriented and accurate Excellent at planning and organization Skilled at multi-tasking Professional attitude and image Able to handle stress and stay relaxed and confident under pressure Excellent conflict resolution skills Strong decision-making and judgment skills Accepting the importance of peer support and teamwork Flexibility with their schedule Able to interact with diverse guests and clients Customer / Guest satisfaction Ability to work on your own without supervision Possess strong mathematical skills Possess administrative skills Possess excellent writing and verbal skills Be fluent in English

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in ZA

The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.

When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.

Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.

The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.

Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in South Africa, Jobs in ZA

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