Johannesburg: Software Support Consultant – Accounting posted by CodeConnect Staffing (Pty) Ltd
Posted on 2025-05-11 00:00:00
| Employer | CodeConnect Staffing (Pty) Ltd |
|---|---|
| Category | Other IT/Computer |
| Location | Gauteng / Johannesburg |
Job Summary
Job Specifics
Are you a customer-focused professional with a passion for IT support and a flair for resolving technical challenges? We are looking for a Software Support Consultant to join our client and provide accounting support services to clients in the legal sector.
- Experience providing tech support in a Bookkeeping / Finance / Accounting environment is essential – this is a non-negotiable.
- On-site for first 3 months, thereafter hybrid (3 days office, 2 days WFH)
- Full-time, Permanent
About the Client:
This organization specializes in delivering innovative software solutions designed to streamline business operations within professional industries. With a focus on simplifying complex workflows, they provide tools that empower businesses to manage their financial, operational, and client-facing processes efficiently.
Key Responsibilities
- Respond to and resolve customer queries related to supported software solutions.
- Log and troubleshoot support cases, particularly those relating to bookkeeping systems.
- Investigate and address bookkeeping concerns within supported software.
- Contribute to initiatives aimed at reducing call volumes.
- Conduct testing of software versions and updates.
Skills and Competencies Technical and Knowledge Requirements:
- Proven experience supporting software packages, preferably in IT support or a call centre.
- Basic understanding of troubleshooting and problem-resolution methodologies.
- Exposure to network environments to identify server and PC-related issues.
- Knowledge of bookkeeping processes within a legal practice is advantageous.
Soft Skills and Attributes:
- Excellent written and verbal communication skills.
- Analytical and technology-driven with strong multitasking abilities.
- Friendly, proactive, and self-motivated with a focus on customer satisfaction.
- Effective self-management and time management skills.
Qualifications and Experience Education:
- Matric (essential); tertiary qualification in IT is desirable.
Experience:
- Minimum 3 years in IT support, with exposure to bookkeeping/accounting/finance.
- Familiarity with legal business processes and software such as Winlaw or Practice Manager Accounts.
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