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Cape Town: Operations Associate (Client Onboarding/Tech Support) (CPT Hybrid) posted by Datafin

Cape Town: Operations Associate (Client Onboarding/Tech Support) (CPT Hybrid) posted by Datafin

Posted on 2025-05-18 00:00:00

Employer Datafin
Category Other IT/Computer
Location Western Cape  / Cape Town

Job Summary

Operations Associate (Client Onboarding/Tech Support) (CPT Hybrid)Engineering/Technical ~ IT – Analyst, Data Management ~ IT – Software Development
Cape Town – Western Cape – South Africa

ENVIRONMENT:
JOIN a multi-disciplinary, high-performing team as the next Operations Associate wanted by a cutting-edge FinTech company where you will play a critical role supporting the delivery and growth of multiple products including the API marketplace for scalable data-driven onboarding solutions. Working closely with Software Engineers, Product Managers, Support teams, and client stakeholders, you will help bridge the gap between business requirements and technical execution. You will also contribute to the planning and rollout of new product features, assist clients
with technical onboarding and integration, and support internal teams with issue resolution, technical documentation, and operational projects. You must possess a Beng in Industrial/Mechanical Engineering or BSc in Information Systems/Computer Science or Business Analysis or Business Science qualification with 2 years relevant work experience in a technology-led, product-driven, or operational role including Project Management or Agile delivery experience either formally as part of a delivery role or informally as part of client/product rollouts.
DUTIES:
Client Onboarding & Integration –
  • Lead and manage the onboarding and technical integration of enterprise and strategic clients.
  • Coordinate internal and external stakeholders to track and deliver key onboarding milestones.
  • Act as the primary point of contact for all technical and product-related queries during the integration phase.
  • Support and validate configuration, testing, and implementation of APIs, webhooks, and low-code workflows.
Technical Support & Issue Resolution –
  • Provide first-line technical support for escalated queries from the Sales or Client Success teams.
  • Investigate and troubleshoot issues using tools such as Postman, dashboards, logs, or test environments.
  • Coordinate internal stakeholders to ensure timely resolution of technical or product-related issues.
  • Collaborate with the Engineering team to escalate and resolve complex technical challenges.
  • Contribute to the development of internal tools, documentation, and knowledge-sharing resources.
Product & Feature Support –
  • Support the Product Lead with defining, testing, and validating new product features.
  • Participate in UAT (User Acceptance Testing) and ensure alignment with acceptance criteria.
  • Assist in the documentation process for internal and client-facing guides, user flows, and edge cases as needed.
Operational Projects & Process Improvement –
  • Assist with internal projects aimed at improving operational efficiency and client experience.
  • Support the design of lightweight, low-code or no-code solutions to streamline internal processes.
  • Help capture key operational learnings, risks, and metrics to inform ongoing improvement efforts.
REQUIREMENTS:
Qualifications
  • A completed formal university degree in one of the following or related fields:
o BEng (Industrial or Mechanical Engineering)
o BSc (Information Systems or Computer Science)
o BA (Business Analysis or Business Science)
Experience/Skills
  • At least 2 years of relevant work experience in a technology-led, product-driven, or operational role.
  • Project Management or Agile delivery experience either formally as part of a delivery role or informally as part of client/product rollouts.
  • Demonstrated experience collaborating with technical teams, such as Software Engineering or Product Management.
Advantageous
  • Exposure to or experience working with technical products, especially those involving APIs, data workflows, or client platforms.
  • A Scrum Master, Agile, or Project Management certification (e.g. PMP, Prince2, PSPO, CSM).
  • Experience working with clients, especially in onboarding, integration, or solution support contexts.
  • Familiarity with tools such as Postman, Jira, Notion, or low-code platforms (e.g. Zapier, Make.com).
  • Exposure to data-driven platforms, financial services, or API ecosystems.
ATTRIBUTES:
Analytical Thinking Demonstrates the ability to understand complex systems and workflows, connect the dots between business needs and technical requirements, and troubleshoot effectively. Approaches problems methodically and with a mindset focused on clarity, accuracy, and continuous improvement.
Communication Possesses strong written and verbal communication skills, with the ability to convey technical information in a clear, structured, and accessible way. Navigates conversations with both internal stakeholders and external clients with professionalism and confidence.
Collaboration Works well in cross-functional teams, fostering strong working relationships across Product, Engineering, Support, and Client Success. Contributes to a positive team environment, shares knowledge openly, and engages constructively in discussions and decision-making.
Initiative & Ownership Takes responsibility for tasks from start to finish, proactively identifies opportunities to improve processes, and follows through on delivery without needing close supervision. Brings a growth mindset and a willingness to learn new tools, technologies, and approaches.
Client Orientation Demonstrates a keen understanding of the importance of client experience and satisfaction. Anticipates client needs, engages constructively in client conversations, and helps translate business requirements into effective solutions.
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