Vereeniging: Customer Service Representative posted by Midvaal Recruitment
Posted on 2025-05-18 00:00:00
| Employer | Midvaal Recruitment |
|---|---|
| Category | Other Logistics |
| Location | Gauteng / Vereeniging |
Job Summary
Job Title: Customer Service Representative Courier Industry
MID516
Location: Vereeniging
Job Summary:
We are seeking an energetic and results-driven Customer Service Representative to join our dynamic team in the courier industry. The ideal candidate will have a strong background in sales and telesales, combined with a naturally outgoing and bubbly personality. This role requires excellent communication skills, a customer-focused approach, and the ability to handle inquiries and sales opportunities efficiently and professionally.
Key Responsibilities:
Customer Support: Handle incoming customer inquiries via phone, email, and chat, providing prompt and professional service.
Sales and Upselling: Identify sales opportunities during customer interactions and proactively offer relevant services to increase revenue.
Telesales: Make outbound calls to potential and existing customers to promote courier services and close sales.
Order Management: Process customer orders, schedule pickups and deliveries, and provide updates on shipment status.
Problem Solving: Address customer complaints and issues promptly, ensuring customer satisfaction and retention.
Relationship Building: Build strong relationships with customers to encourage repeat business and referrals.
Team Collaboration: Work closely with the operations and sales teams to ensure smooth service delivery and customer satisfaction.
Follow-Up: Conduct follow-ups with customers to confirm satisfaction and identify additional sales opportunities.
Requirements:
Proven experience in sales and telesales (preferably in the courier, logistics, or related industry).
Strong communication and interpersonal skills with a confident, outgoing personality.
Excellent problem-solving skills and the ability to think quickly under pressure.
Ability to multitask and manage time effectively in a fast-paced environment.
Strong attention to detail and organizational skills.
Proficient in Microsoft Office and CRM software.
A positive and energetic attitude with a drive to exceed targets and customer expectations.
Preferred:
Previous experience in the courier or logistics industry is a plus.
Experience handling high call volumes in a professional environment.
Remuneration Package:
10K Basic
1K Medical Aid contribution
Email detailed CV, Certificates, and ID copy to *****@*****.co.za
Use reference number MID516 in email subject line
Click Go Apply to apply online!
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