Western Cape: Wellness Host posted by RareCruit
Posted on 2025-05-19 00:00:00
| Employer | RareCruit |
|---|---|
| Category | International Hospitality |
| Location | Western Cape / Western Cape |
Job Summary
- Ensure all bookings are prepared prior to check ins.
- Introduce and maintain the most efficient check-in/out procedures on Opera & WhatsApp.
- Ensure that all reservations are taken correctly and courteously.
- Ensure guests are greeted, and checked in to allocated rooms promptly and courteously via WhatsApp
- Ensure credit control procedures are strictly adhered to
- Ensure that the accounts are balanced daily
- Manage the arrival and departures for the day
- Ensure that inspection is conducted prior to the arrivals of guests
- Ensure that exit inspections are done per department
- Place keys in key boxes with membership cards
Communication:
- To ensure effective liaison between reservations and front office staff with other departments
- Ensure accurate and timeous submission of all reports and administrative work
- To attend all management meetings as required
Guest Relations
- Readily available at all times to deal with problems or complaints in person and on WhatsApp
- Tend to and arrange for guest needs
- Monitor trends within the industry and make suggestions on how these could be implemented
HR:
- Participate in progressive discipline
- To be familiar with all local OHASA measurements
- To carry out or ensure that regular On-the-Job training is taking place to agreed standards
- Ensure dress code of staff is up to standard
Garden and Plants:
- Attending to the plants of the property.
- Ensuring that the plants are in good health and watered adequately.
- Mow the grass and de-weed the garden if necessary.
Security:
- Conduct a security walk around of the entire property
- To ensure lockdown is actioned accordingly
- Complete incident reports for guests and staff
MINIMUM REQUIREMENTS:
QUALIFICATION:
- Grade 12
- Hospitality qualification (advantageous)
- Opera (advantageous)
EXPERIENCE:
- Previous experience in the same or similar position
- Familiar with duties and procedures in the self-catering
- department or Airbnb
COMPETENCIES:
Communication:
- Comprehension
Cognition/Thinking:
- Problem Solving, time-management, multitask
Interaction with Others:
- Teamwork, delegation
Personal Effectiveness:
- Adaptability and Dependability
- Attention to Detail/Quality
- Results Focus and Initiative
- Self-Management
- Interpersonal skills
Thank you for applying with RAREcruit!
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Website:
[Click here to apply] />
LinkedIn:
www.********.co.za
Facebook:
www.********.co.za
If you’re not contacted within three working days, please consider your application as unsuccessful.
By submitting your personal data and application you hereby confirm that you have no objection for RAREcruit (Pty) Ltd to retain your personal information on our database for future employment opportunities that may arise and, that the information you have provided is true, correct and up to date.
For more information please do not hesitate to contact us.
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