Mpumalanga: Lodge Anchor posted by Wild Dreams Hospitality
Posted on 2025-05-22 00:00:00
| Employer | Wild Dreams Hospitality |
|---|---|
| Category | Front Office |
| Location | Mpumalanga / Mpumalanga |
Job Summary
- Meet with the General Manager and Hotel/Lodge Manager as required and update on property operations.
- To maintain and ensure the good will of the company brand at property level.
- To be a key ambassador of company and its brands including hosting Site Inspections, communicating with the market and hosting journalists.
- To ensure the developed set of company and property standards are upheld and maintained.
- To ensure effective departmental meetings take place, accurate minutes are taken and follow ups completed.
- To assist in the event that one of the HOD positions is vacant.
- To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
- To be readily available to deal with all guest queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.
- Ensure all guest information available is collected and communicated prior to arrival.
- Collect guest information while speaking to guests; inform the Management to record and act on guest preferences.
- Ensure all guest complaints are reported to your Head of Department/Management immediately.
REQUIREMENTS, QUALIFICATIONS AND SKILLS
- Sound experience in Hospitality positions – minimum 2 years.
- Sound knowledge of MS Office Suite.
- Sound experience and proven track record of having made targets.
- Sound knowledge of customer service in a luxury environment.
- Sound knowledge of product and supply.
- Valid Code 08 driver’s license essential.
- Excellent attention to detail.
- Guest focus philosophy, living the company brand and driving the company experience.
- Excellent communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & solution seeking skills.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- Must work accurately under pressure.
- People skills – tolerance, patience, and care, ability to receive constructive feedback openly.
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