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Cape Town: Debt Review Agent posted by Lewis Stores (PTY) Ltd

Cape Town: Debt Review Agent posted by Lewis Stores (PTY) Ltd

Posted on 2025-06-17 00:00:00

Employer Lewis Stores (PTY) Ltd
Category Other Retail
Location Western Cape  / Cape Town

Job Summary

Key Responsibilities:

  • Sound knowledge of the end-to-end Debt Counselling Process
  • An excellent understanding of the NCA, Credit Bureaus, Legal terminology, Acts/regulations and how these impact the clients debt review application
  • Computer literacy in MS Office (Word, Excel and Outlook) and good typing skills
  • Good organizational and communication skills
  • Methodical and attention to detail in a high pressurized and deadline-oriented environment
  • Strong problem-solving skills
  • Customer Service Skills

Duties (but not limited to):

  • Resolving queries dealing with:
  • Debt Counsellor / PDA / customers and relevant stakeholders
  • Reckless Credit queries.
  • Client balances and account queries.
  • Payment and debit order refund queries.
  • Reach monetary collection target
  • Keep Debt Review database up to date
  • Draft Certificate of balance and PROPOSAL responses
  • Resolve client questions and queries(short/non-payment)

Key Requirements:

  • Grade 12
  • Certificate in Debt Counselling OR Tertiary Qualification (advantageous)
  • Must have 2-3 years debt review / counseling work experience
  • Be able to work under pressure
  • Computer literate sound excel knowledge will be an advantage
  • Knowledge of Debt Counselling Systems will be an advantage
  • Fluent in the English and Afrikaans language

Click Go Apply to apply online!


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