• Matric (Grade 12)
• Facilities Management qualification or equivalent (NQF Level 4–6)
• SAFMA Certification – Advantageous Finance (Intermediate – Advanced understanding) 2+ years.
• Broad knowledge of Built Environment Equipment systems and Maintenance.
• 4 years of work experience with a focus on Property / Facilities Management Property / Accommodation / Facilities Management in a hospitality environment or related field / People Management (Clients, Staff and contractors)
• Deep understanding of maintenance systems and asset life cycle management.
• Contract and SLA management experience (hard and soft FM services).
• Strong interpersonal, communication, and conflict resolution skills.
• HSE compliance knowledge, with IOSH or equivalent understanding.
• Competent in Microsoft Office and facilities management systems.
• Willingness to travel between regions and be on-call after hours as needed.

KEY RESPONSIBILITIES

Regional Facilities Leadership

• Oversee the delivery of facilities management services across all sites in Cape Town, Gqeberha, Durban, and Pretoria.
• Ensure consistency in service standards and operational processes across the regions.
• Serve as the regional escalation point for major operational issues or incidents.

Operational Management

• Lead and manage day-to-day building operations including maintenance, cleaning, security, H&S, and tenant liaison.
• Monitor SLA compliance and drive service excellence through the Facilities Service Charter.
• Ensure proper functioning of soft and hard services in all buildings.

Customer-Centric Service

• Ensure all customer (student, tenant, and commercial) interactions are handled promptly and meet SLA standards.
• Manage feedback loops, tenant engagement, and complaint resolution across the regions.
• Oversee customer care portals and ensure timely ticket resolution.

Asset Maintenance & Compliance

• Ensure asset performance and regulatory compliance in each regional building.
• Drive implementation of preventative and life-cycle maintenance plans using FM systems.
• Manage SPAPP outcomes and track building maintenance turnaround.
• Monitor compliance with critical infrastructure requirements across regions (lifts, fire systems, electrical, etc.).

Utilities Oversight

• Monitor energy usage (electricity, water, gas, and waste) and report anomalies against budget/forecast.
• Ensure utility systems are operational and disruptions are addressed timeously.
• Report on municipal service interruptions and resolutions.

Intake & Vacate Management

• Coordinate intake and vacate processes across regions, ensuring uniform standards.
• Submit annual Vacate Plan by 31 August and hand over buildings to sales by 15 January.
• Oversee refurbishment, readiness, and remedial work across all sites.

Financial & Contract Management

• Manage operational budgets and ensure cost discipline across regional facilities.
• Track regional expenditure and provide financial reports to National Facilities Executive.
• Maintain an up-to-date contract register and ensure compliance with procurement policies.
• Approve invoices and ensure adherence to PO process.

Risk & Compliance

• Enforce compliance with legal and health and safety requirements (including IOSH standards).
• Identify operational risks and escalate to National Facilities Executive as necessary.
• Conduct risk reviews on all regional properties and ensure mitigation strategies are in place.

Strategic Projects & Capex

• Manage and support small-scale regional projects and refurbishments.
• Lead post-mortem reviews of CAPEX initiatives, vacate, and intake periods.
• Collaborate with Asset Management on infrastructure upgrade plans.

People & Performance Management

• Lead a multi-site facilities team across four regions, including
• Maintenance Managers, Supervisors, and Administrators.
• Drive a high-performance culture through regular feedback, coaching, and development planning.
• Conduct annual competency reviews and facilitate succession planning.
• Promote cross-regional collaboration and knowledge sharing among teams.

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