Hermanus: Front of House Manager | Birkenhead House

July 12, 2025 Jobs in Hermanus

Hermanus: Front of House Manager | Birkenhead House

Posted on 2025-07-12 00:00:00

Employer	Unspecified
Category	Catering / hospitality
Location	Overstrand / Hermanus

Job Summary

The Front of House Manager takes full responsibility for the Food & Beverage service delivery at Birkenhead House, from creating exceptional guest experiences, to ensuring smooth daily operations and leading the team who makes it all happen. This is all to ensure that The Royal Portfolio delivers on our company purpose, which is “to give our guests a complete experience and a perfect stay”. MAIN DUTIES & RESPONSIBILITIES As Front of House (FOH) Manager, oversee and supervise all Front of House (F&B) operations. Plan, supervise, and control operations, supporting the overall service standards and efficiency. Lead and motivate the FOH team (Waiters, Bartenders, Baristas and Runners), ensuring professional service and high standards are exceeded daily. Communicate effectively with Management and staff regarding guest requests and concerns, staff queries, maintenance issues and any operational matters. Conduct service briefings and monitor daily routines, ensuring adherence to SOPs and the company code of conduct and disciplinary code. Handle guest feedback, resolve complaints professionally, and follow up on guest experiences. Manage cash-ups, bills, house accounts, and transactions, including cash and credit card handling. Prepare operational reports and provide updates on sales, waste, staff performance etc. Oversee inventory management, including stock control, breakages and monthly counts. Develop staff rosters, oversee attendance, clock-in/out procedures, plan and approve leave and record absenteeism. Conduct ongoing training on menus, beverages and service standards. Support HR functions such as job profiling, interviewing, performance management, disciplinary action and creating the team’s personal development plans. Maintain health, safety, and hygiene standards across all FOH areas. Develop and implement checklists and daily operational routines for consistency. Step in as Duty Manager on an as-needed basis, ensuring smooth operations and handling guest issues if and as they arise. Check rooms and ensure they are prepared and ready for guest check-in (when required). Greet and check-in guests, ensuring a welcoming and efficient arrival experience (when required). Work closely with the team to enhance guest experiences and operational efficiency. REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS A tertiary qualification in Hospitality Management would be a distinct advantage. Wine certificate (minimum WSET1 or Junior Sommelier) preferable. Minimum of 5 years’ experience in a luxury, 5-star hotel environment Food & Beverage department. Minimum 2 years in an F&B or FOH Management role minimum Assistant F&B/ FOH Manager. Experience with Point of Sale (POS) systems and stock & inventory management software. Exposure to Opera, Property Management System, at Operator level. Excellent written and spoken English; additional languages are advantageous. Strong interpersonal and leadership skills A positive, can-do attitude. Ability to stay calm under pressure Able to work long hours, including weekends and holidays. Diligence, reliability, attention to detail A passion for service excellence and a desire to constantly exceed guest expectations with highly personalised experiences. Willingness to learn, teach, and drive team improvement. It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.

View Job Lephalale: Banqueting Manager - Luxury 5* Lodge

Click Go Apply to apply online!

Get Similar Job Alerts

More jobs in Hermanus

More jobs in Overstrand

Browse Catering / hospitality Jobs

Browse Unspecified Jobs

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions

Hermanus: Accountant posted by AF Consulting

Rolenbsp AccountantLocationnbsp Hermanus, Overberg, Western CapeSalarynbsp To be discussedResponsibilitiesCompile financial statements for companies and...

View Job
Accountant

Hermanus: Junior Accountant posted by AF Consulting

Rolenbsp Junior AccountantLocationnbsp Hermanus, Overberg, Western CapeSalary To be discussedKey ResponsibilitiesPerform monthly bookkeeping tasks and...

View Job
Junior Accountant

Hermanus: Bookkeeper posted by AF Consulting

Rolenbsp Bookkeeper - Trial BalanceLocationnbsp Hermanus - OverbergSalarynbspnbspKey ResponsibilitiesFull bookkeeping function up to Trial BalanceHandling...

View Job
Bookkeeper

Hermanus: Financial Manager posted by AF Consulting

Rolenbsp Financial ManagerLocationnbsp Hermanus, Overberg, Western CapeSalarynbsp TBCWhat Yoursquoll Be DoingFinancial Management amp AccountingOverall...

View Job
Financial Manager

Hermanus: Financial Services – Admin Assistant posted by AF Consulting

Rolenbsp Financial Services ParaplannerLocationnbsp Hermanus, Overberg, Western CapeSalarynbsp TBCWhatrsquos in it for you? Be part of a professional and...

View Job
Financial Services – Admin Assistant

Hermanus: Senior Catering Manager

Role Senior Catering Manager Location Hermanus Western Cape Salary TBC What your days might look like Steering a full kitchen and coffee shop operation no...

View Job Hermanus: Service Manager - Hermanus

View Job
Senior Catering Manager

Hermanus: Junior Bookkeeper posted by Hire Resolve

Hire Resolve is currently seeking a motivated Junior Bookkeeper with experience in the agricultural industry to join our clients team. As a leading...

View Job
Junior Bookkeeper

Hermanus: Front of House Manager | Birkenhead House

The Front of House Manager takes full responsibility for the Food Beverage service delivery at Birkenhead House, from creating exceptional guest...

View Job
Front of House Manager | Birkenhead House

Hermanus: Experienced Admin Assistant – Shifts

Role Experienced Admin Assistant Shift Worker Location Hermanus, Overberg, Western Cape Salary TBC Your responsibilities will include Daily financial...

View Job
Experienced Admin Assistant – Shifts

Hermanus: Restaurant Manager | Birkenhead House posted by The Royal Portfolio

The Restaurant Manager at Birkenhead House manages and controls the daily operations of the Front of House FOH department. They ensure that the standards of...

View Job
Restaurant Manager | Birkenhead House

Hermanus: Maintenance Supervisor| Birkenhead House posted by The Royal Portfolio

The Maintenance Supervisor at Birkenhead House works closely with the Maintenance Manager to ensure that all hotel Maintenance requirements are met and kept...

View Job
Maintenance Supervisor| Birkenhead House

Hermanus: Host – Hermanus posted by Career Custodians

An eclectic accommodation collection in the vibrant neighborhood of Hermanus is looking for a passionate Duty Manager to support as established team. Let us...

View Job
Host – Hermanus

Hermanus: Service Manager – Hermanus

SUMMARY Restaurant Manager responsibilities include maintaining the restaurants revenue, profitability and quality goals. You will ensure efficient...

View Job
Service Manager – Hermanus

Hermanus: Assistant Store Manager posted by Cash Crusaders

OPERATIONAL MANAGEMENTEnsure store sales objectives are metMaximise incomes streams for the store Add-ons, GP etc.Stores PerformanceEnsure effective...

View Job
Assistant Store Manager

Hermanus: Experienced Admin Assistant – Shifts posted by AF Consulting

Rolenbsp Experienced Admin Assistant Shift WorkerLocationnbsp Hermanus, Overberg, Western CapeSalarynbsp nbspTBCYour responsibilities will includeDaily...

Hermanus: Front of House Manager | Birkenhead House

Hermanus: Front of House Manager | Birkenhead House

Job Summary

Get Similar Job Alerts

More related positions

Hermanus: Accountant posted by AF Consulting

Hermanus: Junior Accountant posted by AF Consulting

Hermanus: Bookkeeper posted by AF Consulting

Hermanus: Financial Manager posted by AF Consulting

Hermanus: Financial Services – Admin Assistant posted by AF Consulting

Hermanus: Senior Catering Manager

Hermanus: Junior Bookkeeper posted by Hire Resolve

Hermanus: Front of House Manager | Birkenhead House

Hermanus: Experienced Admin Assistant – Shifts

Hermanus: Restaurant Manager | Birkenhead House posted by The Royal Portfolio

Hermanus: Maintenance Supervisor| Birkenhead House posted by The Royal Portfolio

Hermanus: Host – Hermanus posted by Career Custodians

Hermanus: Service Manager – Hermanus

Hermanus: Assistant Store Manager posted by Cash Crusaders

Hermanus: Experienced Admin Assistant – Shifts posted by AF Consulting

Hermanus: Host – Hermanus

Hermanus: Maintenance Supervisor| Birkenhead House

Hermanus: Repair and Maintenance Manager – Hermanus posted by Career Custodians

Hermanus: Claims Consultant | Hermanus

Hermanus: Automotive Mechanic posted by AutoAdvance CC

Hermanus: Administration posted by AutoAdvance CC

South Africa: Compliance Assistant – Hermanus

Hermanus: Senior Accountant – Hermanus posted by Hire Resolve

Hermanus: Senior Catering Manager posted by AF Consulting

Hermanus: Service Manager – Hermanus posted by Career Custodians

What do the people say?

Hermanus: Front of House Manager | Birkenhead House

Hermanus: Front of House Manager | Birkenhead House

Job Summary

Get Similar Job Alerts

More related positions

More Jobs in Your Area

What do the people say?