Duties: Ensure that the day-to-day operations of the housekeeping department are carried out according to the standards of the company and as specified by senior management Perform regular inspections of laundry, public areas, and lodges Manage, support and assist housekeeping personnel as required To ensure that all housekeeping personnel are being briefed on their daily duties Lead by example with appearance and personal hygiene Ensure that the cleanliness, hygiene and sanitation of rooms and public areas Ensure that all repair and maintenance problems that need attention are reported Always maintain a positive attitude and a courteous and professional demeanour Anticipate and respond to all guest needs quickly, efficiently and courteously Ensure that any guest complaints are resolved quickly Ensure that monthly stock takes are carried out Requirements: Grade 12 & a formal qualification Preferably 2-4 years previous housekeeping supervisor experience at a luxury hotel / lodge Ability to coordinate & lead the housekeeping team Ability to motivate team Attention to detail Be alert and innovative Good computer and administration skills Ability to cope under pressure Written and verbal communication skills

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