SUMMARY You will be responsible for overseeing the technology systems and infrastructure. Your function will involve managing of computer systems, networks, and software applications, as well as ensuring that all systems are running smoothly and efficiently. Evaluating and being proactive by providing suggestions for technology advancements and improvements, within the limits of requirements, specifications, costs and timelines. Strategic planning and implementation of systems, fulfilling and exceeding expectations, impacting a group of more than 200 computer system users. Extensive knowledge of systems, data, security risks, networking, entertainment, and business continuity, possessing a drive to continuously evolve and stay afloat with current and future technological advancements. Ensuring service levels are delivered and maintained at highest possible priority and quality, with the aim to increase efficiency and productivity for all, ultimately providing the best possible customer experiences for our guests. Your strategic approach to IT management contributes to the seamless operation of our establishments, supporting its reputation for excellence in guest experience. MINIMUM REQUIREMENTS QUALIFICATION: Matric Degree or Diploma in Information Technology field. EXPERIENCE: A minimum of five (5) years of experience in Hospitality, Operations, and IT support roles. Along with a minimum of two (2) years of Supervisory / managerial experience. COMPETENCIES Leadership and Coaching Team Skills Assessment Clear Communication Relationship Building Analytical Thinking Problem Solving Financial Management Project Management Strong Negotiation DUTIES AND RESPONSIBILITIES Adaptive, attentive, and smartly presentable. Committed to delivering high levels of customer service. Responds courteously and efficiently to queries and problems from guests and system users. Ensures cleanliness of all data equipment and computer rooms. Self-starter, alert, energetic, responsible, and flexible. Responsible for the smooth functioning, and potential coordination with vendors, of Internet, Email, Property Management Systems, Point of Sale, DSTV, VOIP, Virtualization, Time and Attendance, Payroll, Accounting, Backup and Recovery, Multifunction Printers, CCTV, Access Control, Mobility and Automation. Ability to troubleshoot hardware and software problems. Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and support for the underlying server/desktop infrastructure. Should be capable of doing Root Cause analysis on a problem to prevent further disruption. Solid knowledge of Network fundamentals, general network setup, and device configuration. Good knowledge of server hardware, Disk storage technology, and I/O devices. Skilled in the usage of system-level profiling tools and network monitoring systems to aid in application performance profiling. Strong knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall, and VPN applications. Extensive knowledge of Active Directory, Management, and Implementations. Prepare and implement Preventive Maintenance schedules for all IT hardware and software. Managing Disaster Recovery Process and ensuring regular daily backup is taken. Anti-virus setup and day-to-day support. Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment. Evaluate chronic system problems by identifying them on Helpdesk System and provide permanent mitigating solutions. Responsible for ensuring that IT Audit points are implemented as per relevant Standard Operating Procedures. Monitors and maintains a proper inventory of hardware and software licenses. Must be attentive on current cyber threats and regularly keeping staff informed of these threats. Able to perform other IT or Systems-related tasks assigned by the management. You will be expected to be always available telephonically and always have access to read and respond to your emails. The duties as per the above should not be read in isolation but may change as the policies, procedures and operational requirements of the business evolves. REVIEW CRITERIA: Appearance Product knowledge General knowledge to complete duties Communication to staff Communication to Management Monthly reporting Achieving deadlines CURRENT ALLOCATED PORTFOLIOS AND CUSTODIANSHIPS SERVERS: Microsoft Server in Active Directory environment Dell PowerEdge Servers Dell IDRAC Citrix XenServer and Hypervisors Sage Evolution Microsoft SQL Server TracTech Time and Attendance System CLOUD SERVICES: Microsoft Azure AD Microsoft 365 Oracle Micros Opera Property Management System ESP Nano Spa System Oracle Micros Simphony and myInventory Sophos Central DATA: Resource sharing and Security Vembu BDRSuite Backup & Disaster Recovery Mimecast Archive CLIENTS: Microsoft and Mac Desktop Operating Systems Remote Support Tools (RDP, Anydesk, TeamViewer) Konica Minolta MFP’s SECURITY: Hikvision fixed and mobile CCTV Systems HikConnect CCTV Remote Access HikCentral Central Security Management Sophos Desktop and Server Endpoints ACCESS CONTROL: VIRDI fingerprint readers Hikvision Intercom Systems COMMUNICATION: Yeastar IP PABX IP Telephones VOIP Hosted Microsoft Exchange Vodacom Accounts Mobile Phones Mobile Apps NETWORKING: Sophos XGS Firewall VPN Connections between properties Firewall Rules Netgear Managed Switches Netgear NMS300 Switch Management VLAN Configuration and Traffic Routing Ruckus Wi-Fi Access Points and Controllers Wi-Fi Extenders Point to Point Equipment AUDIO AND VISUAL: DSTV SAT-IP Servers and Decoder Setup Smart TV’s and Apps Video Conferencing Tablets and iPad’s Fixed and Mobile Speakers DJ Equipment Amplifiers and Controllers Content Streaming BACKUP POWER: Inverters and Batteries Victron VRM Inverter Management Portal Solar Diesel Generators COMPLIANCE: Asset Management License Management Internal Auditing

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