Hermanus: Front of House Manager | Birkenhead House posted by The Royal Portfolio

July 15, 2025 Jobs in Hermanus

Hermanus: Front of House Manager | Birkenhead House posted by The Royal Portfolio

Posted on 2025-07-15 00:00:00

Employer	The Royal Portfolio
Category	Other Tourism/Hospitality
Location	Western Cape / Hermanus

Job Summary

The Front of House Manager takes full responsibility for the Food & Beverage service delivery at Birkenhead House, from creating exceptional guest experiences, to ensuring smooth daily operations and leading the team who makes it all happen. This is all to ensure that The Royal Portfolio delivers on our company purpose, which is “to give our guests a complete experience and a perfect stay”.

MAIN DUTIES & RESPONSIBILITIES

As Front of House (FOH) Manager, oversee and supervise all Front of House (F&B) operations.
Plan, supervise, and control operations, supporting the overall service standards and efficiency.
Lead and motivate the FOH team (Waiters, Bartenders, Baristas and Runners), ensuring professional service and high standards are exceeded daily.
Communicate effectively with Management and staff regarding guest requests and concerns, staff queries, maintenance issues and any operational matters.
Conduct service briefings and monitor daily routines, ensuring adherence to SOPs and the company code of conduct and disciplinary code.
Handle guest feedback, resolve complaints professionally, and follow up on guest experiences.
Manage cash-ups, bills, house accounts, and transactions, including cash and credit card handling.
Prepare operational reports and provide updates on sales, waste, staff performance etc.
Oversee inventory management, including stock control, breakages and monthly counts.
Develop staff rosters, oversee attendance, clock-in/out procedures, plan and approve leave and record absenteeism.
Conduct ongoing training on menus, beverages and service standards.
Support HR functions such as job profiling, interviewing, performance management, disciplinary action and creating the team’s personal development plans.
Maintain health, safety, and hygiene standards across all FOH areas.
Develop and implement checklists and daily operational routines for consistency.
Step in as Duty Manager on an as-needed basis, ensuring smooth operations and handling guest issues if and as they arise.
Check rooms and ensure they are prepared and ready for guest check-in (when required).
Greet and check-in guests, ensuring a welcoming and efficient arrival experience (when required).
Work closely with the team to enhance guest experiences and operational efficiency.

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

A tertiary qualification in Hospitality Management would be a distinct advantage.
Wine certificate (minimum WSET1 or Junior Sommelier) preferable.
Minimum of 5 years experience in a luxury, 5-star hotel environment Food & Beverage department.
Minimum 2 years in an F&B or FOH Management role minimum Assistant F&B/ FOH Manager.
Experience with Point of Sale (POS) systems and stock & inventory management software.
Exposure to Opera, Property Management System, at Operator level.
Excellent written and spoken English; additional languages are advantageous.
Strong interpersonal and leadership skills
A positive, can-do attitude.
Ability to stay calm under pressure
Able to work long hours, including weekends and holidays.
Diligence, reliability, attention to detail
A passion for service excellence and a desire to constantly exceed guest expectations with highly personalised experiences.
Willingness to learn, teach, and drive team improvement.

View Job Franschhoek: CHEF DE PARTIE posted by Leeu Collection South Africa (Pty) Ltd.

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.

South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.

Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.

Click Go Apply to apply online!

Get Similar Job Alerts

More jobs in Hermanus

More jobs in Western Cape

Browse Other Tourism/Hospitality Jobs

Browse The Royal Portfolio Jobs

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions

Hermanus: Spraybooth Supervisor posted by AF Consulting

Rolenbsp Spraybooth ManagerLocationnbsp Hermanus, Overberg, Western CapeSalarynbsp TBCWhat yoursquoll doSupervise a team of spray painters and prep...

View Job
Spraybooth Supervisor

Hermanus: Process Controller Foreman posted by The Key Recruitment Group

Process Controller Foreman HermanusOverstrand Area Western CapeLeading company in providing water technologies, treatment infrastructure and networks...

View Job
Process Controller Foreman

Hermanus: Apprentice Technician – Hydraulic Repair Services posted by AF Consulting

The ideal personHas a genuine interest in mechanical work and problem-solvingPreferably has some background or exposure to hydraulicsHolds a valid Code 8...

View Job Cape Town: C# Developer Senior posted by Goldman Tech

View Job
Apprentice Technician – Hydraulic Repair Services

Hermanus: Automotive Mechanic – Urgently needed posted by AutoAdvance CC

AutoAdvance is a 5 Star RMI-approved service center, catering to vehicle owners in Hermanus and the surrounding areas since 2006. Our skilled technicians...

View Job
Automotive Mechanic – Urgently needed

Hermanus: Maintenance Planner posted by The Key Recruitment Group

Maintenance Planner HermanusOverstrand Area Western CapeLeading company in providing reliable and uninterrupted waste management services for the municipal,...

View Job
Maintenance Planner

Hermanus: Structural Engineer (PrEng) posted by AF Consulting

Rolenbsp Structural Engineer PrEngLocationnbsp Hermanus, Overberg, Western CapeSalarynbsp Market RelatedYoursquore likely a great fit if youHave a BSc in...

View Job
Structural Engineer (PrEng)

Hermanus: Retail Sales Consultant – Home & Lifestyle Store (Appliances & Furniture) posted by AF Consulting

Rolenbsp Retail Sales Consultant - Home amp Lifestyle Store Appliance amp FurnitureLocationnbsp Hermanus, Overberg, Western CapeSalarynbsp Basic Plus...

View Job
Retail Sales Consultant – Home & Lifestyle Store (Appliances & Furniture)

Hermanus: Team Leader posted by AF Consulting

Rolenbsp Team LeadernbspLocation Hermanus, Overberg, Western CapeSalarynbsp CompetitiveWhat Yoursquoll DoLead a team of three skilled labourers, ensuring...

View Job
Team Leader

Hermanus: Junior Land Surveyor posted by AF Consulting

Rolenbsp Junior Land SurveyorLocationnbsp Hermanus, Overberg, Western CapeSalarynbsp TBCWhat Yoursquoll Need2 years of experiencenbspas a Junior Land...

View Job
Junior Land Surveyor

Hermanus: Operations & Site Co-ordinator posted by AF Consulting

Rolenbsp Operations amp Site Co-ordinatorLocationnbsp Hermanus, Western CapeSalarynbsp TBCWhat Yoursquoll Bring-A practical mindset that allows you to...

View Job
Operations & Site Co-ordinator

Hermanus: Service Manager – Hermanus posted by Career Custodians

SUMMARYRestaurant Manager responsibilities include maintaining the restaurants revenue, profitability and quality goals. You will ensure efficient...

View Job
Service Manager – Hermanus

Hermanus: Executive PA posted by AF Consulting

Rolenbsp Executive Personal AssistantLocationnbsp Hermanus, Overberg, Western CapeSalarynbsp TBCKey ResponsibilitiesCalendar amp Travel Management...

View Job
Executive PA

Hermanus: General Admin Clerk/Cashbook processing posted by AF Consulting

Rolenbsp General Admin Clerk Cashbook ProcessingLocationnbsp Hermanus, Overberg, Western CapeSalarynbsp TBCYoursquoll handle everyday office tasks like...

View Job
General Admin Clerk/Cashbook processing

Hermanus: Assistant Store Manager posted by Cash Crusaders

OPERATIONAL MANAGEMENTEnsure store sales objectives are metMaximise incomes streams for the store Add-ons, GP etc.Stores PerformanceEnsure effective...

View Job Stellenbosch: Senior Restaurant Manager posted by Khula Placements

View Job
Assistant Store Manager

Share this to someone who needs a job:

Posted in Jobs in Hermanus, Jobs in Overberg, Jobs in South Africa, Jobs in Western Cape

Tagged hospitality, Other Tourism, The Royal Portfolio

Hermanus: Front of House Manager | Birkenhead House posted by The Royal Portfolio

Hermanus: Front of House Manager | Birkenhead House posted by The Royal Portfolio

Job Summary

Get Similar Job Alerts

More related positions

Hermanus: Spraybooth Supervisor posted by AF Consulting

Hermanus: Process Controller Foreman posted by The Key Recruitment Group

Hermanus: Apprentice Technician – Hydraulic Repair Services posted by AF Consulting

Hermanus: Automotive Mechanic – Urgently needed posted by AutoAdvance CC

Hermanus: Maintenance Planner posted by The Key Recruitment Group

Hermanus: Structural Engineer (PrEng) posted by AF Consulting

Hermanus: Retail Sales Consultant – Home & Lifestyle Store (Appliances & Furniture) posted by AF Consulting

Hermanus: Team Leader posted by AF Consulting

Hermanus: Junior Land Surveyor posted by AF Consulting

Hermanus: Operations & Site Co-ordinator posted by AF Consulting

Hermanus: Service Manager – Hermanus posted by Career Custodians

Hermanus: Executive PA posted by AF Consulting

Hermanus: General Admin Clerk/Cashbook processing posted by AF Consulting

Hermanus: Assistant Store Manager posted by Cash Crusaders

Hermanus: Host – Hermanus posted by Career Custodians

Hermanus: Financial Services – Admin Assistant posted by AF Consulting

Hermanus: Financial Manager posted by AF Consulting

Hermanus: Bookkeeper posted by AF Consulting

Hermanus: Junior Accountant posted by AF Consulting

Hermanus: Accountant posted by AF Consulting

Hermanus: Junior Bookkeeper posted by Hire Resolve

Hermanus: Senior Accountant – Hermanus posted by Hire Resolve

Hermanus: Admin Assistant / PA / Bookkeeper posted by AF Consulting