South Africa: Assistant Lodge Manager posted by Wild Dreams Hospitality
Posted on 2025-07-16 00:00:00
| Employer | Wild Dreams Hospitality |
|---|---|
| Category | Other Tourism/Hospitality |
| Location | South Africa / South Africa |
Job Summary
Candidate Responsibilities:
- Lead daily guest engagement to foster a culture centered around exceptional service.
- Ensure smooth execution of all operational plans related to the guest experience.
- Maintain and uphold brand and service standards across all departments.
- Represent the lodge professionally at all times in both appearance and conduct.
- Create a workplace culture that reflects the values of service, community, and environmental responsibility.
- Support and implement internal reward and recognition programs.
- Assist the Lodge Manager in planning and executing strategic goals and day-to-day operations.
- Enforce systems and controls that ensure sustainability and operational efficiency.
- Lead and inspire the team to uphold the lodge’s unique hospitality ethos.
- Act as Lodge Manager during periods of leave or absence.
- Host guests on alternating evenings and take lead on handling group bookings.
- Collaborate effectively as part of the management team and lead by example.
- Support communication and relationship-building with local government bodies.
- Oversee operational stock ordering and procurement processes.
Candidate Requirements:
- Minimum 4 years of relevant management experience in a luxury lodge or 5-star hospitality setting.
- Strong operational knowledge of lodge departments including front of house, housekeeping, and guest services.
- Relevant hospitality or management qualifications are advantageous.
- Fluent in English, both written and spoken (additional languages beneficial).
- Strong attention to detail and high personal standards.
- Excellent leadership, organizational, and time management skills.
- Ability to motivate and develop teams in a dynamic environment.
- Innovative thinking and a solutions-driven approach.
- Proficiency in hospitality systems and general computer literacy.
- Knowledge of luxury lodge service, including butler service and laundry operations.
- Passionate about hospitality and delivering unforgettable guest experiences.
- Confident, calm under pressure, and reliable.
- Strong interpersonal and communication skills.
- Self-motivated with a commitment to excellence and continuous improvement.
- Willing to share knowledge and contribute to team development.
- Presentable, professional, and energetic.
- Approachable and collaborative team player.
This is a live-in position
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