Western Cape: Internal Customer Representative posted by Time Personnel
Posted on 2025-07-16 00:00:00
| Employer | Time Personnel |
|---|---|
| Category | Client Services/Sales Support |
| Location | Western Cape / Western Cape |
Job Summary
- Matric, relevant qualification advantageous
- 2 3 years experience in a similar role
- Excellent communication, interpersonal and organisation skills
- Self-driven with initiative, deadline driven, excellent planning & organisational skills
- Ability to work under pressure and adapt to changing demands and conditions
- High attention to detail, enthusiastic and committed
- Experience within the Warehouse and Retail industry
- Experience working with electrical equipment and tools
- Understanding of sales performance metrics
DUTIES
- Act as the primary point of contact for internal and external customer inquiries.
- Process orders, track shipments, and resolve any logistical issues.
- Collaborate with sales, operations, and support teams to ensure seamless customer service.
- Maintain and update customer records in the CRM system.
- Handle complaints and escalate issues to the appropriate department when necessary.
- Provide product/service information and assist with troubleshooting.
- Monitor customer satisfaction and suggest improvements to internal processes.
- Support the sales team with administrative tasks and follow-ups.
- Assisting with quarterly stock takes
- Follow up on sales quotes weekly
- Maintain accurate records of all follow ups made with customers with feedback to management
- Updating product knowledge by studying new product descriptions and participation in the on-the-job training opportunities
Salary: Dependent on experience
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