Menu Close

Cape Town: Underwriting Administrator (SwissRe) (CPT Hybrid) posted by Datafin

Cape Town: Underwriting Administrator (SwissRe) (CPT Hybrid) posted by Datafin

Posted on 2025-07-15 00:00:00

Employer Datafin
Category Other IT/Computer
Location Western Cape  / Cape Town

Job Summary

Underwriting Administrator (SwissRe) (CPT Hybrid)Finance/Admin
Cape Town – Western Cape – South Africa

ENVIRONMENT:
A highly meticulous & client-centric Underwriting Administrator is wanted by a dynamic Financial Services provider to manage and administer the underwriting process for life insurance applications by assessing risk, conducting tele-underwriting, and ensuring all decisions and records are handled accurately and efficiently. You will ensure compliance with underwriting standards, deliver service excellence to clients and colleagues, and contribute to a smooth and professional onboarding experience for new policyholderssupporting the companys commitment to Treating Customers Fairly (TCF) and operational excellence. You will need Matric/Grade 12 with 2 years experience in life insurance underwriting (medical underwriting preferred) and be familiar with tele-underwriting and use of SwissRe underwriting manual.
DUTIES:
  • Adhere to the standard underwriting process and guidelines.
  • Extract the days underwriting cases and to accurately process all underwriting cases within the SLA agreement of 24 to 48 hours.
  • Contact the identified potential clients and to do the tele-underwriting and to make the appropriate underwriting decisions by using the SwissRe underwriting manual within the stipulated turnaround time.
  • Be professional and to provide a high level of service excellence when interacting telephonically with clients relating to their application and with the sales agents and other colleagues.
  • Update the underwriting source file with the decision made and to inform the relevant sales agent accordingly.
  • Ensure that all the daily underwriting admin work is correctly carried out by double checking that the workflow records have been updated, decision recorded, and the form saved to the client folder.
  • Send the declined communication to clients whose applications were unsuccessful.
  • Resolve 20 underwriting cases per day.
  • Resolve undelivered communications relating to a clients policy by contacting the client and updating the contact details when the underwriting cases are insufficient to meet your daily target.
  • Upload underwriting decision and underwriting form to the client record on the system.
  • Ensure that you respond to and resolve underwriting requests with the maximum TAT of 48 hours.
  • Notify your manager of any priority issues, queries for escalation or complaints received.
  • Be creative and use your initiative in resolving outstanding cases so that the underwriting decision can be finalised.
  • Think of working smarter and of ways to improve the process and to add value to the clients new business policy on boarding experience.
  • Be responsible to ensure that you fully understand the relevant insurance products, the administration processes, and the systems so that you can operate efficiently and are competent in your job as an Underwriter.
  • Maintain your workflow daily – Inbox tasks and any stat records for workflow management.
  • Identify any additional training needs to be provided to the sales agents relating to the product and to identify any improvement in the underwriting business process.
REQUIREMENTS:
Qualifications
  • Matric (Grade 12) required.
  • Tertiary qualification in a medical field is advantageous.
Experience/Skills
  • Minimum 2 years in life insurance underwriting (medical underwriting preferred).
  • Familiarity with tele-underwriting and use of SwissRe underwriting manual.
  • Strong knowledge of life insurance underwriting and policy administration.
  • Skilled in using systems (e.g., OWLS) and MS Office tools.
  • Intermediate MS Office (Excel, Word, Outlook).
  • Customer-focused with a commitment to service excellence and TCF principles.
  • Strong attention to detail and accuracy.
  • Excellent communication, time management, and organizational skills.
  • Ability to manage workloads under pressure and meet daily targets.
ATTRIBUTES:
  • Client-focused with a service excellence mindset.
  • Proactive, self-motivated, and solutions oriented.
  • Team player with a strong sense of accountability.
  • Sound judgment in assessing risk and resolving cases.
View Job  Johannesburg North: Head: Home Loans Collections posted by Network Finance
Apply for this Job

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Cape Town: Overhead Crane Technician Assistant – Urgently needed posted by BB Cranes PTY Ltd

Carries out verbal instructions of the crane technicianbranch manager, on a daily basis, in terms of the production program and output required.Collects and...


View Job
Overhead Crane Technician Assistant – Urgently needed

Cape Town: Motorcycle Drivers for Merchandising Project posted by UFC

I am looking to recruit 20 preferably female motorcycle drivers to assist with merchandising bread and confectionery across various retail stores.


View Job
Motorcycle Drivers for Merchandising Project

Cape Town: Key Account Manager – Capital Equipment posted by The Recruitment Guy

An experienced KEY ACCOUNT MANAGER FOR CAPITAL EQUIPMENT is required for permanent employment based in Cape Town.To maintain and expand relationships with...

View Job  Cape Town: IT Programming Lecturer (Contract) (CPT) posted by Datafin

View Job
Key Account Manager – Capital Equipment

Cape Town: Legal Advisor posted by SEESA pty Ltd

VACANCY ANNOUNCEMENT LABOUR LEGAL ADVISOR CAPE TOWNA new vacancy exists for a Labour Legal Advisor in Cape Town.MINIMUM REQUIREMENTSApplicants must be in...


View Job
Legal Advisor

Cape Town: Service Delivery Coordinator posted by Stipenda

Answering high volume of customer and interpreter callsTo allocate Face to Face Interpreting assignments to freelance interpreters according to customer...


View Job
Service Delivery Coordinator

Cape Town: Mobile Technician posted by BCE Foodservice Equipment

Overall purpose of the job To produce the required labour hours through maintenance and repair work, in accordance with the Company quality and efficiency...


View Job
Mobile Technician

Cape Town: STOREMAN posted by METAPIPE (PTY) LTD

Issuing material to running projects.Issuing Equipment to artisans.Receiving material from suppliers for various projects.Return material for Credit.Keep...


View Job
STOREMAN

Cape Town: External Sales Representative – Electronics & Guarding Services (JB5317) posted by Kontak Recruitment

External Sales Representative Electronics Guarding Services JB5317Cape Town, Western Cape R14 000 R20 000 basic plus commissionPermanentSecurity solutions...


View Job
External Sales Representative – Electronics & Guarding Services (JB5317)

Cape Town: Junior Infrastructure Engineer (Retail) (JB5316) posted by Kontak Recruitment

Junior Infrastructure Engineer Retail JB5316 Airport Industria, Cape Town R180 000 to R220 000 Annually CTCPermanentA Junior Infrastructure Engineer role is...


View Job
Junior Infrastructure Engineer (Retail) (JB5316)

Cape Town: New Business Development posted by Kontak Recruitment

New Business Development - Plastic and Packaging JB5332 Cape Town, Western Cape R25 000 - R40 000 CTC per month plus commission PermanentFully remote Join a...


View Job
New Business Development

Cape Town: Senior Project Manager (Electrical) posted by Construct Executive Search

Applicants must have the following requirementsMust have a Bachelors Degree or Diploma in Electrical Engineering or Construction.Must have 8-10 years of...


View Job
Senior Project Manager (Electrical)

Cape Town: Senior Site Agent posted by Construct Executive Search

Applicants must have the following requirementsMust have a Bachelors Degree or Diploma in Electrical Engineering or Construction.Must have a Trade Test...


View Job
Senior Site Agent

Cape Town: Professional Bridge Design Engineer posted by Construct Executive Search

Applicants must have the following requirementsMust have a Bachelor of Science Degree in Civil Engineering.Must be registered with ECSA as a Professional...


View Job
Professional Bridge Design Engineer

Cape Town: Professional Engineer (Roads & Municipal Services) posted by Construct Executive Search

Applicants must have the following requirementsMust have a Bachelor of Science Degree or a Bachelor of Engineering Degree in Civil Engineering.Must be...

View Job  South Africa: Head Chef, Windhoek (3252) posted by HotelJobs

View Job
Professional Engineer (Roads & Municipal Services)

Cape Town: Professional Transportation Engineer posted by Construct Executive Search

Applicants must have the following requirementsMust have a Bachelor of Science Degree or a Bachelor of Technology Degree in EngineeringMust be registered...


View Job
Professional Transportation Engineer

Cape Town: Warehouse Checker posted by ROSS Verification Services

Warehouse checkers need for the Cape Town area.Must have a minimum of 2 years warehousing experience. Must have matric with Maths.


View Job
Warehouse Checker

Cape Town City Centre: ALP

Are you an achiever with a track record of overcoming challenges and excelling despite obstacles? Do you have a strong work ethic and a relentless drive to...


View Job
ALP

Cape Town: Personal Assistant (PA) – Urgently Needed posted by Epiglo PTY LTD

Medicore situated in Constantia is seeking an exceptional Personal Assistant to provide comprehensive support to a dynamic professional businessman active...


View Job
Personal Assistant (PA) – Urgently Needed

Cape Town: Office Administrator posted by Private

Office AdministratorJob SummaryWe seek a detail-oriented and organized Office Administrator to join our team. This permanent position is based in...


View Job
Office Administrator

Western Cape: Autos Press & Plating Team Leader – Maitland, Cape town posted by Paqueta Personnel

My client, a leading Manufacturing Company based in Maitland, Cape Town requires a competent and experienced Autos Press and Plating Team Leader to join...


View Job
Autos Press & Plating Team Leader – Maitland, Cape town

Cape Town: External Sales Rep – Urgently needed posted by Africote

External Sales Rep RequiredArea Paarden Eiland Cape TownSalary To be discussed Permanent position We are a well-established Paint, Plaster and screed...


View Job
External Sales Rep – Urgently needed

Cape Town: Regional Technical Support Specialist – Capital Equipment posted by The Recruitment Guy

An experienced REGIONAL TECHNICAL SUPPORT SPECIALIST is required for permanent employment based in Cape Town Western Cape region.To be the technical...


View Job
Regional Technical Support Specialist – Capital Equipment

Cape Town City Centre: Designer

Duties and Responsibilities Constant Trend research Compile OVS instore images from merchandisers buying trip. Trend presentation preparation presenting to...


View Job
Designer

Cape Town: Junior Administrator – Urgently Needed posted by Nu-Line Elevator Maintenance

Nu-Line Elevator Maintenance is looking for a Junior Administrator to join our team in Killarney Gardens, Cape Town. If youre passionate about learning and...


View Job
Junior Administrator – Urgently Needed

Cape Town: Accountant – Urgently Needed posted by Epiglo PTY LTD

A dynamic pharmaceutical company in Constantia, Cape Town is seeking a highly organised and detail-oriented Accountant to join our growing team. The ideal...


View Job
Accountant – Urgently Needed

Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area