Job Description
Provide a warm, professional welcome and ensure guests enjoy a memorable stay.
Manage check-in, check-out, room assignments and key handling according to standards.
Handle guest inquiries, requests and complaints with professionalism and discretion.
Maintain guest confidentiality and ensure VIP guest recognition.
Ensure guest history, arrivals, and special requests are accurately recorded in the system.
Liaise with Housekeeping and other departments to ensure rooms are prepared as required.
Adhere to financial and audit procedures, including accurate cash-ups and reporting.
Promote hotel services, facilities and events; actively up-sell rooms and outlets.
Attend daily briefings, share guest feedback and report issues to supervisors.
Ensure work areas, records and systems (Opera PMS) are properly maintained.
Maintain professional appearance, punctuality and adherence to grooming standards.
Comply with all health, safety, fire and hygiene regulations as well as company policies.
Attend training and departmental meetings as required.
Remain flexible to support other areas of the business when needed.
Requirements:
Grade 12
A formal qualification will be an advantage
At least 2+ years’ experience in Front Office in a 4 / 5* Hotel environment
Excellent verbal and written communication skills.
Strong customer service orientation with a professional telephone manner.
Ability to adapt to different guest needs with patience, tact and problem-solving skills.
Ability to multitask and remain calm under pressure.
Computer literacy: Opera PMS experience is an advantage.
Accuracy, attention to detail, and a methodical approach to tasks.
Friendly, polite, reliable, and trustworthy.
High standard of professionalism, confidentiality, and integrity.
Flexible attitude toward work and willingness to assist in other areas when required.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Media/Photography Jobs in Western Cape
The Western Cape, South Africa is home to a thriving media and photography industry, offering a range of career opportunities for those with a passion for visual storytelling and digital content creation. Typically, this field is driven by the growth of technology and social media, leading to an increased demand for skilled professionals who can produce high-quality content.
Generally, salaries in this industry vary widely depending on factors such as experience, company size, and industry sector. While it’s difficult to provide exact figures, broad salary ranges for media and photography positions in Western Cape typically fall within the following bands: R300 000 – R600 000 per annum for junior roles, and R600 000 – R1 200 000 per annum for senior or specialized positions. However, salaries can fluctuate based on individual circumstances, industry trends, and geographic location.
Common skills required for media and photography roles in Western Cape include proficiency in Adobe Creative Suite, experience with camera equipment and editing software, strong visual storytelling skills, attention to detail, excellent communication and interpersonal skills, and the ability to work under pressure. Additionally, knowledge of SEO principles, social media platforms, and content management systems can be beneficial.
The financial services sector, technology industry, and manufacturing sector are common industries that employ media and photography professionals in Western Cape. Other sectors, such as tourism, education, and healthcare, also value the skills offered by this profession. Often, companies in these sectors require media professionals to create engaging content for their websites, social media channels, and marketing materials.
Career development opportunities for media and photography professionals in Western Cape are diverse and varied. Typically, senior roles involve leading teams of photographers and editors, while specialized positions may focus on video production, social media management, or brand storytelling. Common career progression paths include moving from junior to senior roles within the same company, taking up freelance work, or starting one’s own business. With experience and continuous skill-building, professionals in this field can expect to see significant growth and advancement opportunities.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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