Johannesburg: Category Specialist (ITH/ITS) (JHB) posted by Datafin
Posted on 2025-07-15 00:00:00
| Employer | Datafin |
|---|---|
| Category | Other IT/Computer |
| Location | Gauteng / Johannesburg |
Job Summary
Johannesburg – Gauteng – South Africa
- Grow existing business and generate new business.
- Achieve regional IT Hardware & IT Supplies sales budget.
- Ensure that sales, margins are maximised through retail, commercial branches, contracts and tenders.
- Spend and invest time in the branches commercial and retail.
- Drive and develop relationships with clients new and existing.
- Identify prospects and risks and develop appropriate strategies for each client.
- Analyse (and develop) customer and portfolio non-buying reports weekly (and monthly) and react immediately.
- Analyse past and future sales trends to anticipate future business requirements.
- Increase sales and profitability of the category to drive sustainable growth.
- Liaise with Call Centre Agents and Sales Representatives.
- Work within the framework of budget turnover and gross profit.
- Regular interaction with customers and calling with sales force.
- Weekly planned visits based on six-month history report and includes calls to top accounts, non-buyers, regular buyers, new accounts, etc.
- Marketing the category through regional promotions, cold calling days and blitz days pushing brand and product awareness in the marketplace.
- Effectively communicate all marketing activities across all sales channels, commercial and retail to achieve best results.
- HP supplies ensure right products, at the right time, in the right place and the correct quantities.
- Manage in-store retail promotions.
- Presentation of in-store promotions (sales representatives, call centre agents, and commercial customers).
- Constant involvement in creating specials and promotions to increase product and brand awareness.
- Analyse data and insights to determine industry and consumer trends.
- Plan and execute customer events that will drive and promote the category.
- Benchmark product prices by doing market research.
- Participate in the selection of viable products for retail and commercial.
- Create and maintain market awareness of IT supplies capability.
- Provide customer with stock information.
- Identify customer needs.
- Ability to negotiate and control effective and successful negotiations with customers.
- Liaise with suppliers regarding pricing.
- Resolve a range of customer queries.
- Receive incoming calls.
- Maintain ongoing customer service.
- Provide training for all staff with regards to new products, features and benefits of products.
- Create and develop a long-term plan of action and strategy for the development of the category.
- Provide support to Sales staff with regards to IT Hardware & Supplies products.
- Drive products through the relevant channels Sales Reps, retails stores and relevant business units.
- Ensure correct pricing at the right margins.
- Liaise and develop strong relationships with suppliers/distributors.
- Conduct negotiations with suppliers.
- Liaise with suppliers over the return of slow moving/obsolete stock.
- Run various stock reports.
- Ensure suitable stock presence in retail stores.
- Manage and control stock movement.
- Management of markdowns and slow-moving stock.
- Management of SBDs/contracts/pricing and ensuring that they are always updated and done in a timeous manner.
- Timeous report submission to senior management on SBD related issues.
- Work with management team to ensure that Contracts / Pricing are up to date and presented to the customer timeously.
- Regular visits to SBD customers.
- Inform/Advise customers of a range of IT-S products/services available (SBD deals).
- Acknowledge customer needs by recommending alternative goods and services offered.
- Stimulate customer interest by demonstrating and explaining the benefits/end uses of a range of products/services.
- Weekly progress reports & monthly sales reports.
- Complete necessary OEM (Original Equipment Manufacturer) Certification training.
- Log daily calls on Skynamo device.
- Process customer orders.
- Follow-up ETAs with suppliers.
- Do new product request for buyouts.
- Administer petrol expenses occurred.
- Complete new business and lost business reports and submit to manager on monthly basis.
- At least 6 years IT or Sales experience, with a proven track record in exceeding targets.
- Experience within the ICT Reseller industry will be preferred.
- Proficiency with Microsoft Office applications including Outlook, Excel & PowerPoint.
- Thorough understanding of the operating environment within ICT and principles of competitive advantage.
- Understanding of employee relations.
- Pricing knowledge.
- Knowledge of Axapta system.
- Benefits and features of IT Supplies/ IT Hardware products.
- Knowledge of delivery routes and times.
- Ability to drive initiatives with cost, quality and time limitations.
- Demonstration of customer acquisition and retention initiatives.
- Selling and Customer Service skills.
- Financial, numerical and accounting skills.
- Own transport and valid Drivers License essential.
- Relevant Sales or Marketing qualification.
- Ability to manage people effectively.
- Able to operate at strategic, tactical and operational levels.
- Planning and organising skills.
- Ability to create highly efficient processes to ensure quality and profitability.
- Highly analytical with the ability to interpret data.
- Able to champion ideas and execute in expected timeframe.
- Self-driven, results and target orientated.
- Highly computer literate with above average excel skill.
- Telephone skills.
- Communication skills.
- Ability to listen and interpret information.
- Strong mathematical ability.
- Strong attention to detail.
- Decision making skills.
- A pleasant and contolled manner of dealing with people at all times.
- An enthusiastic, outgoing person who is self-confident, with a positive attitude is desired for this position.
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