Cape Town: Trade Management Support Analyst (Charles River IMS) (Contract) (CPT Onsite) posted by Datafin
Posted on 2025-07-15 00:00:00
| Employer | Datafin |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / Cape Town |
Job Summary
Cape Town – Western Cape – South Africa
- Initial assessment, prioritization, triage, escalation and resolution of incidents and requests relating to the Trade Management team.
- Provide clear communication and instruction to users on related issues.
- Escalate to senior management and key stakeholders where necessary.
- Maintain a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.
- Assist management with reporting and audit across the Trade Management team.
- Study for relevant qualification (Finance, IT) where applicable.
- Charles River IMS.
- Exposure to the Trade lifecycle / supporting Front Office users (Trading, Operations, Portfolio Management) for a minimum of 3 years.
- Strong Excel.
- Microsoft Office.
- Good Customer Service.
- SQL skills.
- CRIMS highly desirable or Any other OMS.
- Proven interest in Technology and Finance.
- The ability to build and maintain meaningful relationships.
- A client focused and collaborative approach.
- Ambition, balanced with decency and humanity.
- Ability to analyse, interpret and assimilate information.
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