Cape Town: Restaurant Manager (CPT) posted by Datafin
Posted on 2025-08-13 00:00:00
| Employer | Datafin |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / Cape Town |
Job Summary
Cape Town – Western Cape – South Africa
- Ensure service levels are maintained and sustained in the Restaurant and Front Office.
- Manage Dining Room, catering and ensure that tables are always setup correctly.
- Communicate with service, kitchen staff and reception staff regarding reservations and special events, check-ins and check-outs.
- Ensure staff training is updated and signed for and that all evidence is in each staff members personnel file.
- Coordinate daily Front of the House and Back of the House restaurant operations.
- Respond efficiently and accurately to customer complaints.
- Organize and supervise shifts.
- Appraise staff performance and provide feedback to improve productivity.
- Ensure compliance with sanitation and safety regulations.
- Control operational costs and identify measures to cut waste.
- Implement policies and protocols that will maintain future restaurant operations.
- Process payroll and maintain all relevant records.
- Ensure all employees are working within outlined operating standards.
- Report on financial performance, inventory, and personnel.
- Maintain the Aesthetics Manual for Food and Beverage.
- Maintain the Facilities Management Manual for Food and Beverage.
- Produce management reports as required.
- Sign off monthly income statements.
- Be familiar with guests staying at the hotel and walk-in cliental.
- Maintain the F&B staff HR files and other HR related matters as below.
- Maintain the events store for the property.
- Inform and enquire if guests are part of the Leisure Club.
- Recognise guests who regularly visit the bar/restaurant.
- Upsell F&B, accommodation and tourism services.
- Inform guests of current specials and upcoming events.
- Ensure that Food and Beverage staff are aware of specials and upcoming events.
- Schedule staff hours and assign duties for staff by drawing up the weekly roster.
- Ensure that all staff work the minimum number of contractual hours per month.
- Establish standards for personal performance and customer service.
- Assist in recruitment of staff within agreed man-plan.
- Training and testing of staff.
- Maintain dress code standards.
- Assist in conducting performance appraisals/HR Statuses.
- Progressive and constructive discipline in conjunction with HR.
- Maintain staff files.
- Ensure quality and concepts are implemented and maintained.
- Ensure stock control system is maintained.
- Daily beverage counts and variance reports to be signed off.
- Keep track of monthly and annual budgets to assist in making targets.
- Signing off staff hours and payroll adjustments where necessary.
- Do Duty Manager shifts where you would be representing the company as the most senior person on property.
- Take ownership of budgets and cost control methods to minimize expenses.
- Lead Front-of-House and Back-of-House teams.
- Sign off weekly and monthly stock takes.
- Gratuity control and allocation.
- Hiring and onboarding new employees.
- Implement innovative strategies to improve productivity and sales.
- Run all special events alongside events manager.
- Ensure that all SOPs and policies are adhered to on property.
- Micros day and reports and account balancing.
- Responsible for all guests needs as requested.
- Meet their needs and think of what they might want before they even ask for it.
- Present the bill to guests upon request or the conclusion of their meal.
- Ensure to give every guest a guest bill once payment has been finalised.
- Ensure that your bills processed for the shift corresponds with your received money at the end of every shift.
- Training all staff on service standards and upkeep thereof.
- Promote and market the business.
- Liaise with customers, employees, suppliers, licensing authorities and Sales Representatives.
- Grade 12 or equivalent.
- Previous experience in the same or similar position in a 4/5-star hotel.
- Familiar with all duties and procedures in a restaurant environment .
- MS Office (Word, Excel and Email) is essential.
- Verbal Communication.
- Comprehension.
- Decision Making and Judgement.
- Problem Solving.
- Influencing Others.
- Relationship Building.
- Adaptability and Flexibility.
- Attention to Detail/Quality.
- Results Focus and Initiative.
- Coaching and Mentoring.
- Fiscal Accountability.
- Accommodation Certificate/Hotel School Diploma.
- Opera experience.
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