Johannesburg: Regional Workshop & Spares Manager (FMCG) posted by Aleon Pty Ltd
Posted on 2025-08-25 00:00:00
| Employer | Aleon Pty Ltd |
|---|---|
| Category | FMCG Wholesale |
| Location | Gauteng / Johannesburg |
Job Summary
Main Purpose of the Job:
To manage all workshop and spares operations in the Gauteng region, ensuring service excellence, stock availability, technician productivity, and customer satisfaction through effective planning, team leadership, and administration.
Key Responsibilities:
- Manage workshop and spares operations across JHB and surrounds.
- Lead and manage a team of approximately 12 staff members.
- Monitor and drive Technician productivity and efficiency targets.
- Maintain adequate stock levels to prevent backorders and meet timelines.
- Conduct quarterly stock controls.
- Drive service efficiencies to ensure service excellence for customers, Technicians, and branches.
- Handle customer queries, complaints, and related documentation.
- Conduct follow-up calls and service delivery spot checks.
- Oversee spares administration, including job card analysis, invoicing, and related tasks.
- Manage vehicle maintenance.
- Prepare and manage quotations.
- Visit clients and maintain strong customer relationships.
- Assist with warranty claim processing and follow-ups.
- Ensure processes are implemented and executed effectively.
- Submit reports and communicate progress or issues as required.
Qualifications
- Matric (Grade 12).
- Relevant post-matric technical qualification (preferably N4 or higher in Millwright, Engineering, or Automotive).
Knowledge and Experience
- Strong technical understanding of workshop and spares environments.
- Proven experience managing workshop and/or spares operations.
- Stock management and inventory control experience.
- Hands-on experience in customer relationship management.
- Proficiency in MS Excel, Word, and Outlook.
- Working experience within the FMCG is a must.
Competencies
- Strong leadership and team management skills.
- Excellent interpersonal and communication abilities.
- Problem-solving and decision-making capability.
- High attention to detail with strong administrative and report-writing skills.
- Client-focused with a commitment to service excellence.
- Ability to work under pressure and manage multiple priorities effectively.
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