Pretoria: Clerk: Insurance posted by AtripleA recruitment & temps
Posted on 2025-08-28 00:00:00
| Employer | AtripleA recruitment & temps |
|---|---|
| Category | Other Finance/Accounting |
| Location | Gauteng / Pretoria |
Job Summary
Key responsibilities
1. Attend to Dispute Resolution (TCF)
• Provide administrative support for the effective handling and processing complaints, with the quality of complaints handled being maintained in accordance with client and compliance requirements
• Use the centralized complaints system accurately to effectively capture information for many purposes including monitoring and improvement purposes
• Prioritize workflow/tasks to ensure a reliable service to complainants is maintained at all times and that complaints are addressed within the turnaround standard
• Carry out investigations necessary to resolve noncomplex complaints to provide resolution. Use judgement to consider complaints objectively on behalf of the company and the complainant
• Refer complex complaints to complaints administrators or manager and complaints committee for resolution (including communicating to the complainant) • Maintain accurate records regarding all complaints including the logging, re-direction and referral of correspondence as appropriate
• Accurately draft and send standard correspondence to complainants including communication on acknowledgement, progress and final resolution of complaints
• Handle all follow up enquiries and administration in an effective and efficient manner with a high attention to detail
• Monitor and track complaints cases to identify blockers to the achievement of targets and quality review all complaint outcome letters before dispatch. Report deviations to the complaints manager
• Ensure all outcomes given to our complainants are fair and follow our regulatory guidelines • Liaise with complainants, institutions, managers and staff for the efficient resolution of client complaints. Deliver a superior client service at all times by building relationships based on trust and integrity
• Listen to complainants, understanding their needs and working with them to address their concerns and agree the appropriate solution
• Contribute to the continuous development of the team’s operational functions, systems and services
• Take responsibility for own learning and development, keeping up-to-date with all policy, procedural and regulatory developments, maintaining accreditation and making full use of available structured learning opportunities.
Requirements
• Matric
• Knowledge in complaints resolution
• 2 Years’ Experience in the Insurance Industry
• LTIA, FAIS, FICA (not limited)
Send your CV and latest pay slip to *****@*****.co.za
AtripleA Recruitment and Temps
www.********.co.za
#atriplea #recruitment #vacancy #clerk
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Pretoria
More jobs in Gauteng
Browse Other Finance/Accounting Jobs
Browse AtripleA recruitment & temps Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Pretoria: We currently have a Learnership Available for people living with a Disability posted by AtripleA recruitment & temps
We currently have a Learnership Available for people living with a DisabilityPosition In-store Sales ConsultantLocation PretoriaNationwide!You need to have...
View Job
We currently have a Learnership Available for people living with a Disability
Pretoria: Recruitment Consultant needed In Pretoria posted by AtripleA recruitment & temps
Recruitment Consultant needed, Pretoria Salary R 5 000, R 10 000 R 15 000 CommNo Role over Targets No Desk feesNo Cold CallingDesired Skills and...
View Job
Recruitment Consultant needed In Pretoria
Pretoria City: Marketing Officer – Urgently needed posted by Business Academy Southern Africa
Key Responsibilities - Develop and execute comprehensive marketing plans to promote our short business courses.- Manage digital marketing campaigns, social...
View Job
Marketing Officer – Urgently needed
Pretoria: Process/Mech Engineer posted by Elchemie
Process Engineer Water amp Chemical TreatmentLocation Pretoria with regular travel to sites in Mpumalanga Witbank areaIndustry Water Treatment Engineering...
View Job
Process/Mech Engineer
Pretoria: Paralegal (South Africa) posted by Staff Outsource Solutions
This is a remote position. About the Role We are currently hiring Paralegals to support our U.S.-based legal clients. If youre a highly organized legal...
View Job
Paralegal (South Africa)
Pretoria East: ADMINISTRATION posted by dycer engineering
Looking for someone who does not mind working in a foundry, to do numerous admin tasks including - Method sheets - Reporting and analysis of scrap -...
View Job
ADMINISTRATION
Pretoria East: Stoke Mechanics posted by Legends
URGENTLY NEEDED 2 STOKE MECHANICS WITH LAWNMOWER EXPERIENCEBusiness URGENTLY looking for 2 stroke mechanics with comprehensive knowledge and experience on...
View Job
Stoke Mechanics
Pretoria: Quality & Food Safety Manager posted by Hire Resolve
Hire Resolves client is seeking an experienced Food Safety Manager. As the Quality and Food Safety Manager, youll play a critical role in ensuring that the...
View Job
Quality & Food Safety Manager
Pretoria East: Qualified Technician / Mechanic – Must be qualified with Red Seal posted by Heyman Motors
Must be qualified with Red SealMust have a minimum of 5 years post-qualification work experienceMust have valid drivers licenseMust be South African...
View Job
Qualified Technician / Mechanic – Must be qualified with Red Seal
Pretoria: Supply Chain Analyst posted by Profile Personnel
Supply Chain Analyst required for an automotive company based in East London Purpose To provide critical support for the Supply Chain amp Operations...
View Job
Supply Chain Analyst
Pretoria: Electronic Engineer posted by PRR Recruitment Services
Electronic Engineer Software, AI amp ML Pretoria, Market-Related CTC NegotiableA leading RampD engineering firm in the defence and security sector is...
View Job
Electronic Engineer
Pretoria: F & I Manager posted by First Degree Recruitment
We are looking for a Finance and Insurance Business manager for a Vehicle dealership in Pretoria.The role would require some of the following duties...
View Job
F & I Manager
Pretoria: C&I Engineer ( (Control and Instrumentation) (Junior OR Experienced) posted by Profession Hub
LocationPretoria East Office-based, minimal travelAbout the CompanyA stable, well-established consulting engineering firm in Pretoria East, providing...
View Job
C&I Engineer ( (Control and Instrumentation) (Junior OR Experienced)
Pretoria: Solution Sales Specialist – Pretoria posted by Hire Resolve
Hire Resolves client is looking for anbspSolution Sales Specialist to join their team in Gauteng.nbspThe Solution Sales Specialist will leverage technical...
View Job
Solution Sales Specialist – Pretoria
Pretoria East: Painter and Waterproofer posted by Mr Maintenance
Established company looking labour with the following skills1. Painting of Walls2. Painting of Roofs3. Spray painting of roofs4. Waterproofing5. Torch-on...
View Job
Painter and Waterproofer
Pretoria East: Foreman posted by Block Projects
Site foreman required with experience in renovations and maintenance. Must have valid drivers license. To understand Afrikaans is a bonus. Fluent in English...
View Job
Foreman
Pretoria: IT, Network and Cybersecurity Support Technician posted by Profession Hub
Our client is a fast-growing technology solutions provider that helps businesses unlock the power of data and digital infrastructure. They offer managed IT,...
View Job
IT, Network and Cybersecurity Support Technician
Pretoria North: Building Maintenance Assistant – Building Maintenance Assistant (Handyman) posted by Maintain Industries
Job DescriptionEnthusiastic and experienced Building maintenance technicians Handyman.The primary responsibility is to ensure customer satisfaction at the...
View Job
Building Maintenance Assistant – Building Maintenance Assistant (Handyman)
Pretoria: Electrician – Electrician with handyman experience posted by Maintain Industries
Enthusiastic and experienced Qualified Electrician and Handyman.The primary responsibility is to ensure customer satisfaction at the highest possible level....
View Job
Electrician – Electrician with handyman experience
Pretoria North: Building Maintenance Technician – Building Maintenance Technician / Handyman posted by Maintain Industries
Job DescriptionEnthusiastic and experienced Building maintenance technicians Handyman.The primary responsibility is to ensure customer satisfaction at the...
View Job
Building Maintenance Technician – Building Maintenance Technician / Handyman
Pretoria: We are seeking a dedicated and technically skilled IT Field Technician to join our team in Nelspruit , Pretoria posted by AtripleA recruitment & temps
Job SummaryWe are seeking a dedicated and technically skilled IT Field Technician to join our team in Mthatha and BloemfonteinThe successful candidate will...
View Job
We are seeking a dedicated and technically skilled IT Field Technician to join our team in Nelspruit , Pretoria
Pretoria North: IT Security Engineer posted by CodeConnect Staffing (Pty) Ltd
Job OverviewLocation PretoriaExperience Level Mid LevelWork Model 2 days remote per week post-probationA well-established medical devices company is seeking...
View Job
IT Security Engineer
Pretoria North: Manager: IT Operations posted by CodeConnect Staffing (Pty) Ltd
Job OverviewLocation PretoriaExperience Level Mid-SeniorCompany Industry Medical Devices An opportunity exists for a hands-on IT Operations Manager to lead...
View Job
Manager
Pretoria East: SENIOR COPIER TECHNICIAN posted by DYNAMIC TECHNOLOGIES
Experienced field copier technician wanted Installation of new copiers Maintaining current copiers Inspecting, analyzing, and troubleshooting systems and...
View Job
SENIOR COPIER TECHNICIAN
Pretoria East: Junior Buyer/Receptionist posted by Selepe Projects
The successful candidate will have the following duties and responsibilitiesManagement of vendor applications and database registrationsProduct inquiry...
View Job
Junior Buyer/Receptionist