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Cape Town City Centre: SERVICE COORDINATOR

Cape Town City Centre: SERVICE COORDINATOR

Location
Cape Town Region

Job Type
Customer service / support

Job Description

Create daily schedules for technicians, prioritizing emergency service calls and to dispatch the technicians effectively. Coordinate the procurement of parts for installations, servicing and maintenance orders. Handle customer enquiries and resolve issues, maintaining a high level of customer satisfaction. Processing the paperwork and supporting the overall administrative and operational functions of the service department. Ensuring an efficient workflow and optimal use of resources by matching technicians skills and locations to the customers needs. Act as the liaison between customers, field technicians and management ensuring clear and constant communication throughout the service process.

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