EXPERIENCE AND SKILLS 4 years of experience in configuration management, infrastructure engineering, or IT operations. Strong experience with CMDB platforms (e.g., ServiceNow, BMC Remedy). Familiarity with third-party software lifecycle and vendor management. Proficiency in scripting (e.g., Python, PowerShell) and automation tools (e.g., Ansible, Terraform). Familiarity with ITIL framework and service management principles. Strong analytical and problem-solving abilities. Attention to detail and accuracy in managing configuration data. Excellent communication and collaboration skills. Ability to work in a fast-paced, high-compliance environment. Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team. Worked across diverse cultures and geographies. Pan Africa multi-cultural experience is advantageous. IT operations SLA management EDUCATION AND CERTIFICATES 4-year Information Science/ Information Technology/ Computer Science/ Engineering (or related) Degree Information Technology Infrastructure Library (ITIL) Certification Foundation or Expert v3 / Managing Professional/Master (Preferred) ServiceNow Certified System Administrator HashiCorp Certified: Terraform Associate Red Hat Certified Specialist in Ansible Automation Python Institute PCEP or PCAP Certified Information Systems Auditor (CISA) BMC Remedy Administrator Certification (if applicable) CompTIA Server or Linux (for infrastructure fundamentals)