The Spa Therapist at The Silo Hotel is responsible for assisting with the day to day smooth running of the Spa as required, whilst maintaining exceptionally high quality and standards – ensuring that the Spa contributes to the purpose and values of the Royal Portfolio – “To give our guests a complete experience and a perfect stay”. MAIN DUTIES & RESPONSIBILITIES Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures Be on time on your shift, prompt with each appointment and perform services within the appropriate time allotted for the service. Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices. Effectively inform and educate our guests about specific wellness concerns. Ensure individualized guest service through acknowledging and responding to their needs and expectation Be flexible with your schedule, supporting the needs of the spa. Properly care for equipment and use proper amounts of product to assist with cost controls. Have complete knowledge and understanding of all services and products offered Perform prep work, properly clean and restock room as required. Communicate to management any and all occurrences involving staff or guests in the spa that require attention. Actively promote the spa, treatments, services and retail REQUIREMENTS & QUALIFICATIONS Beauty Therapist qualification (Diploma or Degree in somatology, aesthetics or physiotherapy) At least 2 years’ experience in a Spa environment, preferably in a 5* Hotel Knowledge of the Property Management System Opera, at Operator Level Computer literate with working knowledge of Microsoft Office Word, Excel and Outlook Excellent product knowledge Demonstrated excellent written and verbal communication skills Ability to multitask and good time-management Proven job reliability, diligence, dedication and attention to detail Must be flexible with working shifts, weekends, and holidays It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.