Experience & Skills Minimum of 5 years’ experience in a reservations department or tourism/travel call centre, preferably handling multiple properties. Strong proficiency in English, both verbal and written. Excellent interpersonal, communication, and time management skills. Proficient in Microsoft Office (Excel: intermediate to advanced). Familiarity with hospitality systems such as eRES / Nebula, Opera Cloud, Apex, and CRM platforms. Qualifications & Attributes Matric (minimum); a relevant tertiary qualification in tourism/hospitality is advantageous. Valid South African ID. Professional, presentable, and customer service–oriented. Dynamic, self-starter with strong problem-solving skills. Ability to work effectively as part of a team. Detail-oriented with a high level of accuracy. Other Willingness to work in a fast-paced environment with international clientele. Flexible to undertake reasonable requests in support of operational goals.