Requirements: A Diploma or Bachelor’s degree in Human Resources, Management Sciences, or Social Sciences with a focus on Higher Education and Training, or any other relevant field. Microsoft Certification as a Trainer will be considered essential. Experience in the legal or professional services industries is preferred. A minimum of 5 years’ experience in training. A minimum of 5 years’ experience in systems training, specifically on Office 365. Responsibilities: Responsible for training all firm users on software applications through various formats, including in-person, online, and hybrid delivery. Identifies skill gaps and designs tailored programs, creating and updating training materials for new software releases. Plans and organizes training sessions, including onboarding for new partners and staff, and trains support teams to enhance user assistance. Uses best practices and technology to deliver effective training and maintains an up-to-date e-learning library of systems training content. Maintains detailed training records in line with standard operating procedures, evaluates and reports on effectiveness, and implements improvements as needed. Works with IT and stakeholders to align training with firm objectives and ensures content reflects current needs.