Responsibilities HER (Lodge Manager / Guest Services / Admin) Guest Relations & Front-of-House: Warmly welcome and check-in guests with professionalism and enthusiasm. Manage reservations, cancellations, and guest communications (phone, email, in-person). Coordinate guest activities, bush experiences, and special occasions. Ensure consistent 5-star guest satisfaction and handle any complaints diplomatically. Meet and host travel agents and VIP guests. Lodge Operations & Staff Management: Supervise front-of-house, housekeeping, and support teams. Prepare staff rosters, manage leave schedules, and oversee daily tasks. Maintain pristine guest areas and lodge cleanliness. Manage stock control, lodge consumables, and inventory. Monitor infrastructure conditions and coordinate with maintenance. Administrative & Financial Duties: Oversee financial processes including guest billing, petty cash, and invoicing. Ensure booking accuracy (NightsBridge or similar). Manage supplier relationships and procurement. Proficient use of Microsoft Outlook, Word, and Excel for operational reporting. (Advantageous) Assist in lodge marketing and social media updates. Responsibilities HIM (Staff Management / Maintenance / Hosting) Staff Management & Reporting Structure: Manage a team of 10 to 20 lodge and field staff. Provide strong leadership, scheduling, and performance oversight. The game driver will report directly to this role. Enforce discipline, productivity, and service quality standards across the team. Maintenance & Property Oversight: Maintain lodge infrastructure, gardens, and surroundings. Conduct regular vehicle checks and coordinate repairs. Oversee all general maintenance and ensure operational readiness of equipment. Requirements HER: Diploma in Hospitality Management or similar qualification. Minimum 5 years experience in 4- or 5-star lodge environments. Proven experience in FOH, HR, Admin, and Lodge Operations. Highly organized, detail-oriented, and effective under pressure. NightsBridge and MS Office proficiency essential. Strong leadership, financial acumen, and communication skills. Marketing/social media experience (advantageous) . HIM: FGASA Level 2 (NQF 4), Full Trails Guide, ARH Rifle Handling Certification. Valid PDP and drivers license. First Aid Certificate (valid). Minimum 5 years guiding experience, with proven Big 5 tracking expertise. Demonstrated experience managing 10 to 20 staff members. Strong management and leadership capabilities. Maintenance and mechanical proficiency. Astronomy knowledge (advantageous) . Excellent guest relations and hosting abilities.