Requirements:

• A Diploma or Bachelors degree in Human Resources, Management Sciences, or Social Sciences with a focus on Higher Education and Training, or any other relevant field.
• Microsoft Certification as a Trainer will be considered essential.
• Experience in the legal or professional services industries is preferred.
• A minimum of 5 years experience in training.
• A minimum of 5 years experience in systems training, specifically on Office 365.

Responsibilities:

• Responsible for training all firm users on software applications through various formats, including in-person, online, and hybrid delivery.
• Identifies skill gaps and designs tailored programs, creating and updating training materials for new software releases.
• Plans and organizes training sessions, including onboarding for new partners and staff, and trains support teams to enhance user assistance.
• Uses best practices and technology to deliver effective training and maintains an up-to-date e-learning library of systems training content.
• Maintains detailed training records in line with standard operating procedures, evaluates and reports on effectiveness, and implements improvements as needed.
• Works with IT and stakeholders to align training with firm objectives and ensures content reflects current needs.