Experience & Skills

• Minimum of 5 years experience in a reservations department or tourism/travel call centre, preferably handling multiple properties.

• Strong proficiency in English, both verbal and written.

• Excellent interpersonal, communication, and time management skills.

• Proficient in Microsoft Office (Excel: intermediate to advanced).

• Familiarity with hospitality systems such as eRES / Nebula, Opera Cloud, Apex, and CRM platforms.

Qualifications & Attributes

• Matric (minimum); a relevant tertiary qualification in tourism/hospitality is advantageous.

• Valid South African ID.

• Professional, presentable, and customer serviceoriented.

• Dynamic, self-starter with strong problem-solving skills.

• Ability to work effectively as part of a team.

• Detail-oriented with a high level of accuracy.

Other

• Willingness to work in a fast-paced environment with international clientele.

• Flexible to undertake reasonable requests in support of operational goals.