Duties: Front Office & Guest Services: Ensure smooth and efficient check-in and check-out procedures Greet and welcome guests with warmth and professionalism Manage front desk operations, including calls, emails, bookings and general inquiries Maintain a clean, organized and inviting reception area Schedule appointments and coordinate lodge calendars Support other departments with administrative coordination as needed Reservations & Billing: Manage PMS system settings and ensure accurate rate and reservation data Bill guests promptly and ensure accounts are balanced daily Adhere strictly to credit control procedures and maintain proper documentation Reconcile daily cash, floats and credit card transactions, investigating any variances Finance & Reporting: Process payments and allocations on PMS and reconcile with NEBULA reporting Manage petty cash with secure documentation and daily reconciliation Provide basic bookkeeping support, including purchases against budgets and payroll assistance Compile and distribute daily revenue and EOD reports with accurate postings Stock & Systems Management: Monitor and manage stock control for the Wellness Centre and Curio Shop Assist with scheduled stocktakes and ensure accurate reporting and reconciliation Ensure all control systems operate effectively and within agreed parameters System & Software Proficiency: Proficient in Microsoft Office, especially Excel Working knowledge of hospitality PMS systems such as NEBULA, APEX, or OPERA, especially OPERA CLOUD Requirements: Grade 12 A formal qualification will be an advantage Minimum 23 years experience in a similar hospitality role Matric certificate required; further qualifications are advantageous Confident navigating digital systems and applications, with strong proficiency in Microsoft Officeparticularly Exceland hands-on experience using hospitality Property Management Systems such as NEBULA, APEX, or OPERA The ideal candidate will be tech-savvy, detail-oriented and able to work efficiently across multiple platforms to support smooth lodge operations Strong organizational, communication and interpersonal skills Ability to multitask, attention to detail, problem-solving skills and a positive attitude Good command of the English language Well-spoken and presentable Valid RSA ID Drivers Licence is beneficial but not essential